Daniel Hernan Rodriguez Email & Phone Number

Argentina

• Responsible for the survey and negotiation of technical requirements of the customer, follow-up during product development and final approval aligned with the expectations of the project and local sales team.
• I achieved 100% of product approvals in a timely manner allowing releases as planned. In case of technical problems detected, I negotiated waivers with the customer committing and achieving a quick resolution of them.
• I was responsible for accurately relieving customer requirements without being rejected during the approval processes any time.
• I provided technical support for sales and marketing, participating in commercial roadmaps and RFI making.
• I provided after-sales technical support by tracking and resolving SW issues, negotiating with the customer and development teams.
• I led the implementation of IMS (IP Multimedia Subsystem) in Argentina by interacting strongly with internal and customer development teams. This allowed us to be one of the first brands to implement these technologies.

Argentin

• Responsible for the supervision of the Customer Service department, monitoring of KPIs and legal issues. Responsible for forecasting and ordering spare parts.
• I was in charge of monitoring technical support for ASCs and managing ASCs accounts. Achieved high rates of reparability thus reducing penalty costs and improving the customer experience.
• I tracked consumer defense cases until resolution.
• I carried out analysis and detection of incidents, interacting with the CS department at regional and factory level.
• I made quality reports and regular technical reports.

Argentina

Customer Service for Canon and Samsung imaging products.

Experto En Project Management, Gerencia De Proyectos

Fce, Ingles

Ingeniero En Electronica