Daniel Heron Email & Phone Number

New York, NY, US

• Monitored network traffic on LAN switching network using SPAN (port mirroring).
• Configure Cisco and Juniper network routers, switches and firewalls.
• DMVPN, Site-to-Site and SSLVPN designing, implementation and troubleshooting
• Designed, implemented, troubleshot and configured HSRP, VRRP and IP SLA load balancing
• Configured, troubleshot both WAN, and LAN networks.
• Designed, implemented, troubleshot and configured VRFs, ACLs, prefix list, NAT translations, policy based routing, port forwarding large business networks.

• Monitored network traffic on LAN switching network using SPAN (port mirroring).
• Configure Cisco and Juniper network routers, switches and firewalls.
• DMVPN, Site-to-Site and SSLVPN designing, implementation and troubleshooting
• Designed, implemented, troubleshot and configured HSRP, VRRP and IP SLA load balancing
• Configured, troubleshot both WAN, and LAN networks.
• Designed, implemented, troubleshot and configured VRFs, ACLs, prefix list, NAT translations, policy based routing, port forwarding large business networks.

• Provided network designing, installation and troubleshooting for national and international customers.
• Worked with Cisco and Juniper network routers, switches and firewalls.
• DMVPN, Site-to-Site and SSLVPN designing, implementation and troubleshooting
• Designed, implemented, troubleshot and installed HSRP, VRRP and IP SLA load balancing
• Configured, troubleshot both LAN and WAN networks.
• Planned and configured access list, prefix list, NAT translations, policy based routing, port forwarding and redistribution for small and large business networks.

East Brunswick, NJ, US

- Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.- Install and configure systems such as supports GIS infrastructure applications or Asset Management applications.- Develop and maintain installation and configuration.

US

- Oversee development and maintenance of computer systems.- Identify departmental needs and make suggestions regarding technical direction.- Set up organization's intranets.- Design and implement system security and data assurance.- Configure and install computer systems for other organizations.- Design and develop software.- Test software applications and.

• Network, Desktop support for an entire Mechoshade Site
• Create and administer Active Directory, Exchange, IP Phone extensions and wireless accounts
• Cisco and Dell switch, router and server installation and administration.
• Configure VLANS in live environments.
• IPhone and Droid email configuration and troubleshooting.
• My-Tel PBX phone configuration and troubleshooting.

Madison, New Jersey, US

- Act as first level technical support for all inbound calls.- Review, assess and complete customer service requests for technical support and escalate to Tier 2 support if needed.- Diagnose and resolve incident tickets.- Answer inbound calls and resolve incidents for field service technicians.- Ability to configure network routers, switches, transmission.

New York, New York, US

- Troubleshoot & diagnose Microsoft Office and various proprietary applications, and escalate to second level support team if needed- Remote access support for remote and traveling users- Troubleshoot & Install Network Printers on windows 98, 2000, and XP.- IT support for applications, HP Open View Service Center, Citrix Server, AS400\iSeries, RSA.

Ticket based call center receiving 60-80 calls daily.Extensive Customer Service skills Troubleshooting on various satellite systems.Providing detail how-to instructions to clients within a set time frame.

Associate'S Degree, Network And System Administration/Administrator

Diploma, Computer And Network Support