Daniel Heron Email & Phone Number

Edison, Nj, Us

New York, Ny, Us

• Monitored network traffic on LAN switching network using SPAN (port mirroring).• Configure Cisco and Juniper network routers, switches and firewalls.• DMVPN, Site-to-Site and SSLVPN designing, implementation and troubleshooting• Designed, implemented, troubleshot and configured HSRP, VRRP and IP SLA load balancing• Configured, troubleshot both WAN, and LAN networks.• Designed, implemented, troubleshot and configured VRFs, ACLs, prefix list, NAT translations, policy based routing, port forwarding large business networks.• Designed, configure and troubleshoot network protocols BGP, EIGRP and OSPF• Perform routine updates and upgrades on Cisco and Juniper routers, switches and firewalls.• Designed, configure and troubleshoot wireless networks.• Troubleshoot and configured protocols SSL, DNS, DHCP on MPLS, WAN and LAN networks.• Perform data backups and disaster recovery operations.• Planned and created project plans for the team.• Developed network topology uses Visio.

• Monitored network traffic on LAN switching network using SPAN (port mirroring). • Configure Cisco and Juniper network routers, switches and firewalls.• DMVPN, Site-to-Site and SSLVPN designing, implementation and troubleshooting • Designed, implemented, troubleshot and configured HSRP, VRRP and IP SLA load balancing• Configured, troubleshot both WAN, and LAN networks.• Designed, implemented, troubleshot and configured VRFs, ACLs, prefix list, NAT translations, policy based routing, port forwarding large business networks.• Designed, configure and troubleshoot network protocols BGP, EIGRP and OSPF• Perform routine updates and upgrades on Cisco and Juniper routers, switches and firewalls.• Designed, configure and troubleshoot wireless networks.• Troubleshoot and configured protocols SSL, DNS, DHCP on MPLS, WAN and LAN networks.• Perform data backups and disaster recovery operations.• Planned and created project plans for the team.• Developed network topology uses Visio.

• Provided network designing, installation and troubleshooting for national and international customers. • Worked with Cisco and Juniper network routers, switches and firewalls.• DMVPN, Site-to-Site and SSLVPN designing, implementation and troubleshooting • Designed, implemented, troubleshot and installed HSRP, VRRP and IP SLA load balancing• Configured, troubleshot both LAN and WAN networks.• Planned and configured access list, prefix list, NAT translations, policy based routing, port forwarding and redistribution for small and large business networks.• Designed, configure and troubleshoot network protocols BGP, EIGRP and OSPF• Monitor traffic using net flow, top talkers, IP SLA statement and other networking tools• Perform routine updates and upgrades on Cisco and Juniper routers, switches and firewalls.• Developed and created Change Controls, RCA, and instructional documentation for the Vonage network team• Troubleshoot and configured SSL, DNS, DHCP on MPLS, WAN and LAN networks.• Perform data backups and disaster recovery operations.• Complete routine network startup and shutdown procedures, and maintain control records.• Maintain logs related to network functions, as well as maintenance and repair records.• Developed network topology uses Visio.

East Brunswick, Nj, Us

- Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.- Install and configure systems such as supports GIS infrastructure applications or Asset Management applications.- Develop and maintain installation and configuration procedures.- Contribute to and maintain system standards.- Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues.- Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.- Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.- Upgrade and configure system software that supports GIS infrastructure applications or Asset Management applications per project or operational needs.- Maintain operational, configuration, or other procedures.- Perform periodic performance reporting to support capacity planning.- Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.- Maintain data center environmental and monitoring equipment.

Us

- Oversee development and maintenance of computer systems.- Identify departmental needs and make suggestions regarding technical direction.- Set up organization's intranets.- Design and implement system security and data assurance.- Configure and install computer systems for other organizations.- Design and develop software.- Test software applications and systems.- Develop different types of software, including computer games, business applications, operating systems, network control systems, and middleware.- Apply knowledge of computing systems and software structure. Analyze users' needs.- Create flowcharts, diagrams, and other documentation.- Create manuals and detailed sets of instructions including algorithms that tell computers what to do.- Convert instructions into computer languages.

• Network, Desktop support for an entire Mechoshade Site• Create and administer Active Directory, Exchange, IP Phone extensions and wireless accounts• Cisco and Dell switch, router and server installation and administration.• Configure VLANS in live environments.• IPhone and Droid email configuration and troubleshooting.• My-Tel PBX phone configuration and troubleshooting.• Run backups for offices using Symantec Exec 2012• IT asset inventory management using BMC Track-It. • Monitor networking using PRTG Network Monitor and WireShark. • Troubleshoot network connectivity issues using PING, ARP, DNS, IPCONFIG, GETMAC, NSLOOKUP and other commands. • Troubleshoot and configure MS Outlook, POP, IMAP and Exchange email accounts.• Racked and configured Dell, IBM and HP blades servers and other network devices.• Configured DHCP filters, Active Directory profiles and other proprietary accounts.• Network cable runs for entire site.• Administer all hardware and software upgrades for entire site.• Install, configured and troubleshoot Microsoft office products

Madison, New Jersey, Us

- Act as first level technical support for all inbound calls.- Review, assess and complete customer service requests for technical support and escalate to Tier 2 support if needed.- Diagnose and resolve incident tickets.- Answer inbound calls and resolve incidents for field service technicians.- Ability to configure network routers, switches, transmission equipment and support devices as per standard procedures or as directed by the NOC Supervisor and/or Operations Engineers.- Monitor network status and provide support for issues related to the network infrastructure, hardware and applications.- Create and update trouble tickets as required by standard procedures.- Assist with escalations as requested by Engineers or Management.- Provide timely and effective technical support to meet the customer’s expectations via telephone or in person.- Ability to diagnose, repair and update digital cinema projectors, players, sound and microcomputer systems.- Ability to troubleshoot and resolve Network issues i.e. connectivity, applications, Internet, WAN, e-mail and infrastructure related to digital projection systems.- Support live events/screening for Digital Cinema customers.- Ability to support preventative scheduled maintenance to ensure optimum operation and minimum downtime of On Screen Advertising, Interactive Media Systems and Digital Cinema projectors and systems .- Develop and maintain excellent customer relationships.

New York, New York, Us

- Troubleshoot & diagnose Microsoft Office and various proprietary applications, and escalate to second level support team if needed- Remote access support for remote and traveling users- Troubleshoot & Install Network Printers on windows 98, 2000, and XP.- IT support for applications, HP Open View Service Center, Citrix Server, AS400\iSeries, RSA -- SecurID Administration, MS Office 2003 Suite, SMS software distribution and remote access tool

Ticket based call center receiving 60-80 calls daily.Extensive Customer Service skills Troubleshooting on various satellite systems.Providing detail how-to instructions to clients within a set time frame.

Associate'S Degree, Network And System Administration/Administrator

Diploma, Computer And Network Support