Daniel Heyer Email & Phone Number

Seattle, Wa, Us

Greater Seattle Area

Network engineer in the UW-IT network operations center responsible for monitoring and troubleshooting of the Washington state K-20 Education networks. http://www.wa-k20.net/

Seattle, Washington

Member of the team responsible for network installation and maintenance activities of over 10,000 network devices for the University, UW Medicine, Pacific Northwest Gigapop, Datacenters, and the state K-20 Education network. Activities include activating network/phone ports, installing switches, wireless access points, routers, firewalls, UPSs relating to all telecommunication network services for voice, data, and video. Also provide support for infrastructure design and coordination with various UW departments.

Seattle Campus

Provide technical assistants to the layer 1 and layer 2 network technicians, as well as contractors with any needs such as updating Windows, keeping supplies stocked, and decommissioning old SMC, HP, and DLink networking equipment for surplus. Juniper Junos operating system upgrades. Installation of uninterpretable power supplies. Use of the RT ticketing system to update tickets while working independently at various location on the UW campus.

Everett, Wa

In this position I provide hardware support for Windows XP and Windows 7 by:Applying research, information gathering and analytical skills.-Select appropriate alternatives from defined options.-Collect required documentation; verify conformance of documents with standards.-Assess accuracy of detailed information.-Track, maintains and produces regular and ad hoc reports.Handle detailed, structured problems.-Identify roadblocks to task completion and effectively brings them to management for resolution.-Use existing procedures to resolve standard problems.Work on assignments where judgment is required a majority of the time.Work under general direction and seek assistance as needed.-Complete work in accordance with accepted practices within field.-Establish approaches for completing assignments.Independently gather information.-Adjust to multiple demands and shifting priorities; accepts responsibility for results of actions.

Seattle Campus

University of Washington (Seattle, WA)Computer Support UW IT TemporaryProvide technical assistants to the layer 1 and layer 2 network technicians, as well as contractors with any needs such as updating Windows, keeping supplies stocked, and decommissioning old SMC, HP, and DLink networking equipment for surplus. To be more helpful to the network technicians, took on the challenge of learning the Junos OS. Helped managers develop training lessons by learning backup and virtual chassis features of the Junos OS they want to deploy. Wrote technical guides to help appropriate staff update Wiki. Used the RT ticketing system to update tickets while working independently at various location on the UW campus. Troubleshoot and successfully repair faulty technician and NS Shop computers

Paine Field Everett Washington

1.Lesson preparation2.Teach flight planning3.Teach and analyzes weather data4.Teach ATC communications5.Evaluate student performance

Front desk manager responsible for open and close procedures for gym. Communicate and interact with diverse customer base. Created billing and end of day reports. Obtained an AMGA Climbing Wall Instructor Certification to better provide the safest possible instruction to customers.

Provide support to the Production Specialists for production tracking, pre-edit structuring of manuscript, vendor file transfer, customer proof distribution, file maintenance/archiving, and all journal and book schedule adherence. JOB DUTIES / RESPONSIBILITIES: Assisted in the copy editing of medical and scientific journals. Tracked and updated status of journal publication using Filemaker Pro. Worked with software developers in creating and modifying XML data to create the scripts that auto populate Filemaker Pro. Became the help desk coordinator for coworkers in my group. Coordinated software updates within my work group. Trained employees on new software and how to create scripts to automate repetitive data entry task.

1.Created lesson plans that adhere to flight school's syllabus 2.Used positive motivational techniques to teach new skills and correct students3.Assisted flight students in understanding difficult 5.subjects4.Conducted pre-flight briefings and post flight debriefings with students

Entered transcript data into UMUC Asia’s databaseSorted incoming transcripts according to UMUC proceduresEvaluated incoming transcripts for completeness Used MS Outlook, Excel, and WordPerform periodic data archiving.Used multi-lined phone to assist studentsDiscussed with the Student Affairs Director the status of student files and work flowDiscussed and worked with advisors concerning students’ documentsCoordinated the transfer of student files electronically and via express mail between UMUC Adelphi, UMUC Europe, and UMUC Asia

1.Maintain Flight Attendant manual2.Cabin preflight3.Customer service and safety4.Drink and Duty Free sales

Bachelor'S Of Science, Aviation Science

Education record