• Successfully led a team of sales associates, ensuring the delivery of exceptional customer service and increasing sales through product knowledge and customer engagement.• Produced training materials to ensure the effective deployment of new concept micro boutiques.• Managed a variety of specialist projects at various trade shows across the UK.• Developed and implemented training programs to enhance the team's knowledge of products and services, resulting in improved performance and customer satisfaction.• Managed the organization and presentation of events and experiences, contributing to the growth of the business and customer engagement.• Consistently achieved 100% mystery shop scores, demonstrating the effectiveness of training programs and the high level of customer satisfaction.• Collaborated with cross-functional teams to ensure the smooth and efficient operation of the store.• Managed a team of sales associates, providing guidance, coaching, and support to achieve individual as well as team goals.• Conducted performance evaluations and provided feedback to team members to encourage personal and professional growth.• Implemented new strategies, resulting in increased revenue and customer satisfaction.• Collaborated with other departments to ensure seamless operations and an exceptional customer experience.

Worked with Cheap Monday from the opening of the concession in Selfridges Trafford. Worked closely with the Weekday team from Sweden and helped out with opening and initial merchandising of the shop. Took on multiple responsibilities including handling customers’ needs, stock replenishment, standards control, closing and opening, stock control, fitting room advice, delivery handling and back office admin.