Truelogic Software is a nearshore technology company specializing in staff augmentation services. We help our US clients to build innovative digital products by connecting them to our elite pool of 500 highly experienced Latin American tech talents. Truelogic is part of Code and Theory, a Stagwell Inc company (Nasdaq: STGW).Utilize the ATS Greenhouse for candidate tracking, management, and maintaining an organized pipeline.Partner with hiring managers to understand job requirements and develop tailored sourcing strategies.Maintain a database of potential candidates for future job openings, ensuring a steady talent pipeline.

Collaborate closely with hiring teams to understand role requirements comprehensively andpromptly deliver qualified candidates.Develop and implement innovative sourcing strategies to ensure a consistent pipeline of top-tier talent.Utilize ATS Bullhorn for candidate tracking and management, optimizing processes tostreamline recruitment efforts.

Managed job postings across multiple platforms to enhance visibility and attract high-qualitycandidates.Utilized Python, SQL Server, and PowerBI for data manipulation and analysis, providing valuable insightsfor recruitment strategies.Established systematic KPI tracking methods to support data-driven decision-making.

Delivered exceptional customer support, resolving inquiries and issues promptly andprofessionally.Maintained a high level of product knowledge to address customer concerns effectively.

Managed and supervised a team of customer service agents, ensuring smooth operations andhigh-quality service delivery.Provided comprehensive training to new joiners, equipping them with the necessary skills andknowledge for effective customer support.Assisted agents with technical inquiries related to the product, contributing to enhancedteam performance and customer satisfaction.