Daniel Highley Email & Phone Number

Leeds, United Kingdom

Client Data Integrity Analyst supports Operations decision making capabilities for account data management. The purpose of the framework is to ensure customer facing staff have the right information to support providing customers with fair outcomes. Debt purchase account data for spot sale and forward-flow portfolios, analysis and MI provided on data performance and making decisions on data management for spot sale and forward-flow portfolios. Ensuring that data provided by the client is optimal and robustly utilised in Lowell’s Customer Management System to support customer account management (e.g. resolving disputes).

Leeds, United Kingdom

Analysing and monitoring Portfolio's once purchased.Attending Acquisitions and Sales meetings prior to sales.Monitoring the performance of Portfolio's.Producing MI to Key Stake Holders. Excel SQL PMI Six Sigma Yellow BeltCSA Accreditation

Leeds, United Kingdom

Supporting vulnerable customers with their outstanding debts. Dealing with difficult calls and discussing with the customer the difficulties they are facing. Letter and email writing on a daily basis.

Leeds, United Kingdom

Assisting customers to help them repay their outstanding debts. Communicating to assist customers to create affordable repayment plans, provide advice with how to get debt free, signpost customers to free debt advice. Good telephone communication skills.

Wakefield, United Kingdom

Introduced customers, showed them around and described the facilities.