Daniel Hillmann Email & Phone Number

DANIEL HILLMANN (269) 626-6336 ❒ dan.hillmann@yahoo.comAREAS OF EXPERTISE▪ Strategic Planning▪ Integrity▪ Communication▪ Conflict Resolution▪ Operations Management▪ Customer Satisfaction▪ Team Development & Leadership▪ Training▪ Product & Market LaunchPROFESSIONAL EXPERIENCEPNC Bank Customer Service Representative 2021-presentEnterprise Food Service General Manager/ Area Supervisor(Current) 2011-2021Venture Foods Inc. General Manager/ Multi Unit Manager 2006-2011Customer Service RepresentativeTaking inbound calls in the Credit card division. Assists customers in various issues with their credit card,process payments and represent PNC in a positive light. Successfully adheres to call time, scheduleadherence and quality scores.AREA SUPERVISOR▪ Responsible for operations management between 4-6 restaurants. Manage annual revenues in excess of 5million dollars▪ Analyze reports and video surveillance in order to detect theft taking necessary steps when necessary▪ Responsible for hiring, training, motivation, and performance appraisals of 9 general managers, indirectlyresponsible for a staff of approximately 140 team members▪ Accountable for all hiring, firing and human resource decisions within assigned locations▪ Full profit and loss accountability, including providing input for annual company budgets▪ Responsible for company compliance in all areas of food safety, OSHA, and EEOC laws and regulations▪ Design and facilitation of ongoing training programs, including training classes, leadership meetings, andthe continual development of the company’s management staff▪ Provide general maintenance for failed equipment and computer systemsAchievements:▪ Promoted to Fort Wayne, Indiana upon purchase of nine stores to supervise locations and mentor▪ existing Area Supervisor▪ Leaded store managers resulting in a 90% average on corporate inspections▪ Four year revenue growth for locations with direct responsibility averaging 10% per year▪ Developed a streamlined new employee orientation and training process to help our new team membersbecome more thoroughly acclimated and comfortable with their new positions within the company▪ Developed managers who subsequently received promotions within the company▪ Developed and delivered training workshops for store managers▪ Analyzed theft, took prompt action resulting in sales growth within the storesPROFESSIONAL DEVELOPMENTBOFI/XLT TRAINING, SERVE SAFE CERTIFIED, LITTLE CAESARS CORPORATE