Daniel Hines Email & Phone Number

Nashville, Tn

Nashville, Tn

Washington, D.C.

• Responsible for providing general application and server support for the Tax Systems Group in the Office of the CFO and CIO for the Government of the District of Columbia and monitoring system check that entails: starting services on production servers, ensuring client communication with application servers, and checking the functionality of 8 production applications.• Process jobs in the Modern Integrated Tax System (MITS) using GoAnywhere Director client using several scripts that require daily operator intervention and manual input of scheduled failed jobs after consulting with development team.• Routinely execute SQL scripts in the ETSC_PROD system, including approved migrations and other code that need to be placed into production.• Use SQL code in the ETSC_PROD environment to generate daily FR_500 forms for the customer service department and execute queries in IDCS_PROD UNIX environment once code changes are approved. • Use command line to manipulate files in the UNIX environment as part of placing code migrations into production.• Use BlueZone Mainframe Display console to review the status of jobs and check system availability for production and development environments.• Monitor and maintain two proprietary SAND Technology servers, which include creating user accounts, monitoring processes, ensuring current data shows in the Executive Dashboard, and performing adjustments and remediation when there are issues with its daily load cycle. • Execute monthly data loads and provide reports to the Tax Systems Director when requested; assist users with queries performed in the SAND system.• Perform builds and testing for replacement Windows 2012 servers in Virtual testing environment to ensure readiness for production.• Email preliminary and follow-up request for changes such as migrations, special executions, and changes to the nightly batch schedule.

Reston, Va

• Provided Operational support at the U.S. Geological Survey Headquarters. Support included server builds and maintenance, SMTP support, patching vulnerabilities, server upgrades and moves.• The server environment consisted of mainly IBM hardware with Dell and HP servers, running SuSE Enterprise Linux 10-11.3 SP3, Windows 2008-2012 Server. The SMTP servers were SuSE Enterprise Linux running Postfix.• SMTP support consisted of checking queue alerts, adding transport routes, and blocking sender domains and IP addresses when necessary.• Responsible for daily PDE Support, ensuring that customers were able to join and maintain connections to the Google Enterprise Mail system with their smartphones and tablets. Provided direct customer service to all USGS smartphone and tablet users.• Monitored PDE compliance and performed remediation steps for devices that were outside of DOI policy.• Installed and configured ESXi on new or repurposed server hardware as part of virtualization initiative.• Researched and tested new technologies and software to determine potential effects on the server environment, examples being IPv6 testing, multiple profiles for PDE, and BYOD testing.

Gsa - 1800 F Street Nw, Washington, Dc 20405

• Provided Tier III operational support for the GSA GITGO project's Google Apps, Messaging, and Collaboration Cloud, which included server performance monitoring, and server administration tasks. • Other duties included: legal discovery for FOIA requests, processing new user requests, Google group, contacts, and calendar management, reporting and tracking priority 1 calls and outages, and providing solutions for complex issues that arise in Google Apps environment and connecting programs.• Collaborated with Security Team to identify and release quarantined email messages flagged as PII data violations when determined to be falsely positive.

Reston, Va

• As an IT contractor at U.S. Geological Survey Headquarters, provided support and advanced troubleshooting of Lotus Notes 7.0.x and 8.x clients, third party mail clients, Lotus Sametime, and Lotus Quickr on Windows XP/7, various Linux distributions, and Mac OS for the various USGS sites.• Duties included: corrective mail file maintenance, advanced archiving assistance, tracing and confirming mail delivery, public group management, ACL modifications, assisting with mail recovery, mail template correction, creation and modification of agents, removal of errant agents, id file recovery, calendar repairs, maintenance of rooms and resources databases, correction of mail file delegation, mail-in database maintenance, and notes ID password resets.• Performed specialized installations and patching of Lotus Notes R8 and 8.5.x clients, and served as subject matter expert for Tier I/II technicians.• Documented troubleshooting steps in Remedy knowledge management system for use by the Service Desk, and provided group training sessions requested by the USGS Customer Advisory Board.• Assisted customers with migrating Lotus Notes archives and contacts to DOI's Google corporate mail system.

Bethesda, Md

• As principal administrator of Lotus Domino mail environment, provided daily management, analysis, troubleshooting and monitoring of 2000+ Lotus Notes 7.0 mail files/users on 2 Domino 7.0.3 clustered mail servers and 3 application servers.• Monitored critical server tasks, provided direct end-user support for escalated calls, trained Help Desk analysts on Blackberry and Lotus Notes support, and monitored Proofpoint email firewall.• Built Lotus Domino 7.0.3/8.0.2 servers for test environments, planned and implemented Domino server upgrades. • Maintained Blackberry Enterprise Server (BES) environment consisting of 800+ end users, 5 cellular carriers, 7 device models, and migrated users to new BES hardware. • Tested and deployed applications on the BES, maintained licenses (CAL’s), served as support escalation point, and performed all upgrades and maintenance.• Supported and maintained CA Assentor mail archiving and mailbox management system in the form of mail queue monitoring, SQL health queries, and mail discovery for the legal department• Supported Commence CRM server, end users, and their client software.

Bethesda, Md

• Help Desk and Hardware divisions were combined into one unit of 5 members, covering a 7 AM - 8 PM shift, and served as first contact point for approximately 2000 users.• Active Directory, Lotus Notes and JD Edwards account creation.• Tested new hardware and performed quality control checks on new operating system images prior to deployment and occasionally assisted jobsite PC setup.• Specialized in HR and executive support, and served as Help Desk escalation point for Lotus Notes.

• Provided Tier II hardware and software technical support for clients at the Clark Construction headquarters and remote support for regional offices and job sites.• Implemented operating system upgrades and re-imaged Windows 95, 98, and 2000 workstations.• Performed interoffice computer moves and enabled office LAN jacks on switches in wiring closets.

• Provided Tier I technical support for clients at Discovery Communications’ headquarters and regional offices in the form of over-the-phone troubleshooting and remote desktop support using Microsoft System Management Server remote control software.• Supported packages such as Lotus Notes 4.6, MS Office 97, Adobe Suite, and Lotus Organizer.• Served as Team Lead, internal escalation contact for the Help Desk, and trained Help Desk analysts.

Bachelor Of Science (B.S.), Physical Sciences

Bachelor Of Science (B.S.), Physical Sciences