Daniel Ho Email & Phone Number

Sunnyvale, Ca, Us

Project Tracking- Track progress via sequence of milestones with Forecast and Actual date entry for different project levels- Actual date entry triggers rolling forward of forecast date and possibly create AR Invoice- Multiple lower level milestones dates can roll up to higher levelTicket Assignment & Management- Request Ticket: Given Technician Location, search Team’s Ticket locations to assign ticket based on adjustable weighting of distance, Ticket priority and Technician skill level- Develop data feed of technician vehicle’s travel data, list related travel to Ticket start end timeEnhanced Dashboard Content- Designed workflow to create CRM event and contact from Calendar Event and Email- Implement Account, Email and Email Contact mode for event card- Build Email Contact and Attachment interface to Microsoft EWS and GmailDeveloped Mobileforce platform connectors so we can interface using- Service Layer connector to SAP Business One- REST interface connectors for SugarCRM and ServiceNow- OData and Web service connectors to Microsoft Dynamics datatable- Setup and Installed Siebel CRM server on a Microsoft Azure cloud server.- Design and implemented Siebel datatable connector via SOAP interface.- Implemented Cloud Storage connector for Dropbox.com, Citrix ShareFile, Barracuda copy.comCreated and maintained ADL Web UI screens: Mobileforce’s HTML5 interface on smartphones and tablets- Implemented datatable List and CRUD screens with JS, JQUERY, JQUERY Mobile technology - Created new screens to interface Facebook, Twitter and Google News- Developed OAuth 1 interface for copy.com- Device library function to automatic encode and decode url parameters for security compliance- Use server side headless browser to auto renew OAuth2 credentialsDesigned flexible php Logs library, which, at run time, can - Turn logging on or off- Split logs to different files with different format: summary or detailed- Filter and choose data to log

POC SAP HANA view for CRM case extraction and setup its OData interface Created REST Web Services for CRM Customer and Case Search/Creation Designed Web Service log files and monitor performances with splunk report Mentored junior developer in HR and CRM interface program developmentBuild consensus from senior developers to draft SAP development standardManage Code Libraries and Code Review changes Designed SAP transport checking utility to expedite transport verificationImplemented interfaces from ECM(SFDC Contracting System) to SAP ECCDesigned and implemented ECC and CRM replication/interface servicesImplemented Perl/PHP changes for SFDC Sales Quote/Contract Generation Designed and implemented central password update across SAP systems.Designed automated termination process of user accounts on SAP systems Implemented Java Interfaces from SAP to WCD/RENGA ID servicesAdjusted UNIX scripts for SAP server migration from SunOS to HP/UX to AIX

Implement and support CRM system with SAP’s PCUI and IC Web ClientImplemented VoiceObject IVR scripts directing voice calls to agentsImplemented data entry and reporting functions on web-based Licensing system Troubleshoot and fixed SQL performance problem on LWS reportingDesigned typed user access controls system and interface on LWS Designed interfaces and utilities for SAP Business Warehouse(BI)Implemented BI customizations (update/transfer rules, CMOD, BAdI) Wrote BI data extracts using SQL Plus and UNIX scriptsImplemented SAP to LDAP interface Designed partner interface system from SAP using WebMethod interfaces Wrote SAP interface programs using UNIX scripts, FTP, curl, expect, SFTP, PGP to transfer data files to and from Adobe partnersDesigned Adobe’s Channel Information Sales data screening, conversion and loading using ABAP program, UNIX scripts, awk. Wrote ABAP programs to supported HR/FI/SD/MM functions Wrote programs to support Peoplesoft to SAP HR conversionWrote UNIX/perl process to auto generate job posting HTML pagesImplement necessary annual changes for MIPS Focal system

Provided business and systems analysis, proposed and implemented changes for TOC’s world wide sales operation.Maintained Type-On-Call systems, Informix Online databases and 4GL Interfaces with reports written in 4GL, SQL, ESQL, C and Bourne shells. Supported TOC's customized CGI interface written in 4GL, C and C++.Troubleshoot CPU load problems on TOC's SunOS Sparc servers.Debugged and enhanced TCP server and client library for Taxware tax rate service, written as C programs on HP/UX and SunOS systems.Implemented TCP server for Verazip zip code / city list service.Set up Apache HTTP service and CGI interface for TOC's support documentation and production control.Prepared tests and documentation for TOC's Year 2000 certification.Tracked missing credit card settlements and organized corrective measures.Liaison with vendors of credit card and faxing software to address problems.Trained on and supported Peoplesoft HR functional changes