Daniel Hockham Email & Phone Number

Manchester, United Kingdom

Manchester Area, United Kingdom

• Installed, configured, and maintained IT peripherals including desktops, laptops, and printers at Apex Computing Services Ltd in Manchester Area, UK.• Managed user accounts and permissions in Active Directory and Office 365 Admin Centre to ensure smooth operations.• Provided IT introductions for new staff members to facilitate their onboarding process.• Supported Audio-Visual systems and installed AP points and CCTV systems to enhance security measures.

Manchester Area, United Kingdom

Manchester, United Kingdom

Sale, Manchester

Within my time at Venom IT, I operated in a 4 man second line support team, dealing with any escalations passed from the first line team along with the following additional duties:* VMWare troubleshooting and configuration, including the creation of virtual machines.* Software installations.* Anti-Virus maintenance.* Email account set up on remote devices.* Creation and management of email domains across Exchange 2010, 2013 and 2016.* Email migrations from on premise Exchange environments or from other hosting providers.* Printer hardware or connection faults.* Remote software installations via various remote connection methods such as RDP or Bomgar software.* Creating, updating and resolving helpdesk tickets ensuring maximum customer satisfaction.* Windows Client (XP through to 10) support and configuration.* Microsoft Office (2003 - 2013) support and configuration.

Stretford, Manchester

I operated alongside a number of colleagues as an IT Support technician in a well-known and respected regional car dealership; dealing with all first line support issues any of the Lookers staff may be faced with, such as:* Printer hardware or connection faults* Software installations* Anti-Virus maintenance* User account creation and configuration

Supporting clients globally via phone, email and remote access, providing expert advice on solutions for companies ranging from small start-ups to global organisations, project managing migrations and liaising in pre-sales meetings. A key part of the role was to configure and run assisted migrations from various platforms to Google Apps and Exchange 2013/Office 365. Beta testing of CloudMigrator and CloudPages was also undertaken and bugs reported to the development team, with new features being routinely implemented to either product.

dealing with all day to day IT related issues any of the Bruntwood staff or family members of the owning family may be faced with, such as:• Printer hardware or connection faults • Laptop repairs• Desktop upgrades• Software installations• Anti Virus maintenance• Cable management• Mobile device set up and maintenance• BES Configuration and supportAlong with this, daily backups of critical data were also required. Purchasing of equipment for all levels of the business was carried out.