Daniel Holley Email & Phone Number

London, England, United Kingdom

London, United Kingdom

Global 2nd line support Manager for customer and datacentre connectivity for Thomson Reuters• Dealing with network escalations, performance management , post-incident analysis of global issues. Covering escalations and communicating incidents to management. Using reporting analysis to address skill shortages , provider feedback and patterning network behaviour. Seconded for Global WANSA Manager role, managing 3 global support teams.• Analyze and recover major incidents, effectively communicate to affected parties, business continuity, risk assessment, implementing solutions and facilitating alternate connectivity.• Delivering service to clients and managing expectations, attending service review meetings, reporting on network availability and performance. Trending patterns and behaviour to ensure that service is consistent . Ensuring standards based on investigative work.• Managing vendor relationships in regards to support and efficiency. Monitor circuit behaviour to ensure that suppliers honour SLAs. Technical and resource authorization on carriers , providers and projects.• Developing engineers skills and careers, ensuring robust processes and identifying key areas of development from a support perspective.• Managing projects from initial engagement and applying resources as appropriate to ensure service remains and projects completed in a timely manner. Organising projects and presenting formal updates to stakeholders. Driving projects whilst adapting to resource and time constraints to ensure customers are provided with great service without detriment. • We manage a dual-technology backbone across multiple datacentres. We enable customer connectivity via leased line, internet and extranet to ensure consistent and reliable service. This is achieved by managing vendors , technologies and tools to maximize efficiency.

London, United Kingdom

1st / 2nd Line Network support to internal and external clientsSupporting an internal/external client base over WAN/LAN infrastructure and supporting operational (mainframe level ) issues with connectivity.Network design, configuration and implementation of projects and client solutionsConfiguration of devices for new and existing client installations/upgrades i.e CE routers, core network devices and security devices and VMS Mainframes TCP/IP Stack, LAT etc. Attending client site meetings to discuss requirements and design client-site setup. Devising solutions and fixes for non-standard setups. Incident managementAssess, React, Manage and Recovery from major network incidents, effective communication to all affected parties, business continuity, continual risk assessment, implementing work-around solutions and facilitating alternate connection means wherever possible.Supporting on phone and cabling systems within Rolfe & Nolan infrastructureMaking and moving cabling and phones according to requirement, supporting and configuring MITEL SX2000 phone system.

London, United Kingdom

Supporting and maintaining mainframe environment Maintaining VMS , Tandem and Unix based Alpha servers for finance environment. Running EOD, EOM , processing reports and software releases and periphery equipment maintenance. Wrote technical reports on issues.

London, United Kingdom

Supporting and maintaining mainframe environment Maintaining national computing centre for Universities. Systems included MVS, VM, VMS, COs and Unicos. Running EOD, EOM , processing reports and software releases and periphery equipment maintenance..

Bachelor Of Science (B.Sc.), Mathematics

Activities and Societies: Included C&Unix Statistics, Operations Research and Artificial Intelligence

A Levels, Mathematics , Computer Science And Human Biology, B