During my 15 years in the ICT industry I have worked as an ICT Support Technician and ServiceNow Technical Consultant. In all positions I have enjoyed having my role expand to encompass many different areas.I have had previous experience with ServiceNow implementing ITIL compliant ITSM systems as well Software Asset Management and CMDB. This has focused on coordinating staff within the projects to ensure stakeholder objectives are met or exceeded so a comprehensive final product is delivered.I have assisted in training multiple new staff who have then gone on to perform well independently within the Service Desk. I have been pleased to hear from high level administrators within organisations that they prefer to come to me to assist with new processes or problems since I tend to find a good middle ground between what is needed from a technical stand point and what will be acceptable for customers.