Daniel How Email & Phone Number

London, England, Gb

London, England, United Kingdom

London, England, United Kingdom

Pass Grade

Cheapside, London

Specialising in managing 'back-of-house' functions; retail administration, logistics and stock management. Fulfilled administration and back-of-house functions against strict deadlines: balancing petty cash & other banking duties; ordering stationary; updating employee files; paperwork and stock-staking planning with a focus on actioning promotional delivery and driving productivity in the stock-room. Effectively managed a diverse, multi-cultural team of up to 6, enhancing my communication skills across stakeholders at all levels whilst ensuring my team remained motivated in a fast-paced environment. Successfully recruited over 10 members of staff, managing the interview process and inducting new starters including: HR on-boarding; compliance with right-to-work; GDPR; payroll and minuting disciplinary hearings as required. Managing the store inbox, responding to queries and liaising with other stores and Area Management in a timely manner and in-line with SLAs. Responsible for stock control of the store turning over £1m annually; including analysing the stock package and monitoring reports within departments reacting to customer demands Investigating and reconciling cash discrepancies methodically using the Daily Financial Analysis reports to cross-check previous days entries and staff inaccuracies. Trouble-shooting till and payment errors, recording error codes and resolution before reporting to Retail Operations. Achieved ‘Model Store Status’ whereby Area Management recognised our outstanding efforts against pre-set KPIs on the shop-floor and back-of-house and graded us ‘exceptional’. Delivering the highest levels of customer service to ensure the customer leaves with a positive experience through handling customer queries and feedback effectively both in-store and over the phone. Building meaningful and positive working relationships within my team as well as colleagues across all levels throughout the business.

Cheapside, London

I was promoted to Team Leader as a result of my hard work and determination; I have since specialised in the commercial aspect of the business, including logistics and administration.Key duties & responsibilities include:- Maintaining sales targets with focus on yearly and weekly financial plans- Arranging and conducting interviews for new staff- Running the sales floor with a team of up to 8- Entrusted with management responsibility when cover is needed.- Mentoring new staff and developing their skills and ensuring they remain motivated.

Lincoln, United Kingdom

Whilst working at Topman Lincoln, I also worked for the in house shoe company Lloyd’s, which allowed me to specialise in two different aspects of the shop floor.Before moving to London I had progressed to an Advanced Sales Advisor role which responsibilities included: - Stockroom and delivery control & management- Assisting and launching new trends- Further developing my upselling skills for both Topman & Lloyd’s.- Maintaining knowledge of the brand, concessions & trends.

Lincoln, United Kingdom

I started working at Home Lincoln on the main bar, mastering cocktails and speed of service; by the end of my time I had progressed to Head Bartender in the VIP Room. My duties included:- Providing the highest quality customer service to the most exclusive clients- Upselling incentives in stock- Running the bar and simultaneously processing orders for the waitresses in a timely fashion- Maintaining stock control- Training new staff