Intake Specialist
CurrentConducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information. • Developed individualized plans for each client based on assessment results up to and including applications submissions. • Documented all patient contact activities in accordance with agency standards and regulations. • Answered and logged incoming inquiries per company requirements. • Made outbound calls to providers to obtain information necessary to create or update authorization to process disability applications. • Received inbound calls to obtain clinical information from providers to create authorizations and process disability applications. • Answered questions and responded to inquiries to deliver high level of service to patients.