Intake Specialist
Current- Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
- Developed individualized plans for each client based on assessment results up to and including applications submissions.
- Documented all patient contact activities in accordance with agency standards and regulations.
- Answered and logged incoming inquiries per company requirements.
- Made outbound calls to providers to obtain information necessary to create or update authorization to process disability applications.
- Received inbound calls to obtain clinical information from providers to create authorizations and process disability applications.