Daniel Hudson Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Responsible for designing, implementing and managing operations and procedures to deliver RACV’s products and services across Member Service Delivery and Member Engagement teams

Melbourne, Victoria, Australia

Driving and delivering scalable solutions across Construction, Real Estate, Government & SME - creating new channels to market through building long-term, strategic B2B and B2B2C partnerships

Melbourne, Australia

Developing and delivering channel activities across the Home division to optimise member interactions, go to market for new products and segments, B2C channel management and campaign management.

Melbourne, Australia

Melbourne, Australia

Operations Lead in BPO environment for New Business division. Responsible for driving the operational fluidity across 3 key accounts & ensuring each client’s operational requirements & sales metrics are exceeded. Core duties include; stakeholder management, business performance reviews, project and campaign management, commission structure development, product training and development, B2B & B2C lens, cost per acquisition, lead generation

Melbourne, Australia

Responsible for the development & performance of 15 Account Managers across Small-Medium Enterprise, specialising in Courier & Logistics across both Australia Post & StarTrack services.

Melbourne Area, Australia

Management of the Moves business unit, responsible for processing new telco connections, or the transfer of existing telco services for one of Australia's leading telco providers. This covers all aspects of coaching, performance management and ongoing training of a team of 30 consultants. My involvement in the Moves Team has been since it’s inception and has included developing the current call flow & training content, working closely with our Back of House team to ensure processes are aligned with the requirements of our clients and keeping strong relationships with key stakeholders both internally & externally. The team has grown from an initial trial with 6 agents and has a track record of constant growth, excellent results across all key performance metrics as well as industry leading NPS.

Melbourne, Australia

Managing a team of 12 SME reps, providing leadership and coaching, and creating a positive work environment. My key responsibilities within this role were; to effectively manage campaigns to target and ensure ongoing success in these campaigns for the company to maximise revenue & profit, manage staff schedule adherence / productivity across all areas, providing ongoing coaching and feedback to optimise agent performance whilst keeping clear records and appropriate development plans documented, communicating and building working relationships with key stakeholders across the business. The role allowed me to develop my own ability to positively influence my staff and ensure encouragement and positive attitude are central to the team culture

Melbourne, Australia

Providing training and guidance across to the business to aid and drive performance across SME sector. Providing training on Telstra products and services, running sessions on sales methodology, side-by-side coaching with relevant and constructive feedback and working closely with the management team to ensure operational success was achieved.

Melbourne, Australia

Outbound sales acquisition in Small-Medium Enterprise. Responsible for acquiring new customers to the business, servicing existing accounts and winning back previous customers for Telstra. The role required me to handle a variety of accounts, from sole traders up to around 25 staff – matching various products to the business needs, whilst following strict compliance procedures and processes, and adhering to anti-competitive legislation and ethical sales conduct at all times. The role requires a great deal of tenacity and a certain level of business acumen. I have found myself to have great success in this role, in the relatively short period I had been with the business, and was consistently one the top reps nationally

Melbourne Area, Australia

My day-to-day duties included; cold calling prospective customers and trying to bring their energy accounts over to Red Energy, managing existing callbacks and quotations for follow ups and identifying additional selling opportunities – all of which whilst promoting the Red Energy brand and delivering excellent customer service. The role requires a lot of perseverance in dealing with customer objections and requires the ability to overcome these in a positive and friendly manner. I have been very successful in this role, which was recognised by winning the Colleague Engagement Award at the 2013 Living Energy awards, also coming runner up in the Shareholder Value award the same year.

Manchester, United Kingdom

My role within the company was initially as a Customer Service Adviser and my duties included; taking in-bound calls from existing and potential customers, actively promoting bank products and services that matched the customer needs and maintaining a high standard of customer service at all times. I progressed through the company to management and became an Inbound Service & Retention team manager, being responsible for 15 members of staff, and accountable for their performance and compliance, whilst developing their capabilities in the role, and driving performance and results.

Leigh, Greater Manchester, United Kingdom

This role was in the distribution of telecommunications hardware, managing telephony systems, and organising engineers and maintenance. The role included, cold calling potential clients and servicing the requirements of existing customers, following potential sales leads, and processing orders and invoices. This role allowed me to gain a great experience of business-to-business sales, as well as the responsibility of managing the accounts of large firms, such as Pepsi-Cola, Sony and HSBC.

Gcse, English Language And Literature, General

Education record