As an IT Operations Manager at WaFd Bank, I lead a team of 7 System Analysts and oversee the IT infrastructure and services for over 240 bank branch locations throughout the United States. With more than 14 years of IT experience in both military and civilian sectors, I have successfully implemented complex technology solutions across various environments and domains, including data center, security, database, application integration, and cloud.My core competencies include problem management, change management, incident resolution, IT policy development, IT security compliance, and network monitoring. I also have expertise in data center operations, such as power, environmental, and physical security management, as well as failover events. I am passionate about continuous improvement, automation, self-service, and virtualization for corporate initiatives. I have an MBA from Northwest University and I am a veteran of the US Marine Corps, where I acquired valuable leadership, communication, and teamwork skills. My mission is to deliver IT excellence and customer satisfaction through hands-on collaboration and cross-functional alignment.
Listed skills include Military Operations, Security Clearance, Military Experience, Weapons, and 46 others.