Dan Huffman Email & Phone Number

Seattle, Washington, Us

Manage a team of 7 System Analysts and over 200 bank branch locations throughout the United States. Owner of asset management, problem management, change management, and resolution of all major incidents throughout the Bank. Manage all power, environmental, and physical security aspects of the primary and secondary data centers.● Provide monthly reports to auditors to remain compliant with OCC, GLBA, and SOX. ● Modify current IT Policy in order to map to recently created standards and procedures in order to meet regulatory compliance standards.● Manage day-to-day operations of the NOC including application and network monitoring as well as all financial file transfers totaling millions of dollars daily.● Compile and provide all metrics and KPI’s for all branches, ATMs, applications, and systemic problems to the Executive Management Committee on a monthly basis.

Seattle, Washington, Us

Managed a team of 4 System Administrators with over 600 Costco locations during the company migration to Windows 10 and launch of MS Dynamics. Provided oversight and guidance for the operation and maintenance of over 500 wireless sales kiosks. Created policies, standards, and procedures in order to create an IT Security Program which provided compliance for Costco stores as well as all U.S. Military locations.● Prepared daily, weekly, and monthly reports using M.S. Office 16, Visio, Teams, SharePoint, Citrix, Adobe, and LanDesk in order to analyze project data and fine-tune employee processes.● Worked extensively with CIO and IT Director in order to align 2018 business goals with the IT budget which reduced overall IT Enterprise spending by 20% from years prior.● Instrumental in the Microsoft EA license renewal process and subsequent true-up during a time of rapid license change and server footprint re-architecture in order to move to IaaS & SaaS model.

Kirkland, Us

• Directly managed the launch of ServiceNow companywide as the primary ITIL support solution.• Directed application and end-user support/infrastructure for 1500 internal customers.• Provide strategic IT leadership expanding the company’s footprint from 22 to 35 locations across three states.• A key player in nine mergers/acquisitions, responsible for IT scope/priorities of projects and coordination of resources.• Created network policies that increased customer satisfaction, reduced support demand and time to resolution.

Washington, Dc, Us

★Managed Marine Corps ServiceDesk with 8 supporting staff members and over 300 users★Coordinate all audio and visual needs as well as classified and unclassified teleconferences with adjacent agencies and business abroad★Coordinate tier I and tier II support and ticket resolution in order to maintain optimum data availability and reliability ★Escalate trouble tickets to other echelons and outside agencies when necessary★Configure and manage Cisco routers and switches for QoS, firewalls, and network connectivity ★Coordinate training for new Help Desk staff in order to be effective during times of peak turnover★Implement network infrastructure changes due to upscaling network devices and company growth ★Set up and manage classified and unclassified networks sometimes located in austere environments in order to support Air Traffic Control staff and supporting personnel★Update and direct network policy, network diagrams and technology specific documents★Track, manage and account for over 2 million dollars worth of IT equipment

Washington, Dc, Us

★Managed the Network Operation Center (NOC) day-to-day operation, to include planning, installing, operating and updating all classified and unclassified network equipment. ★Supervised and mentored a staff of 9 personnel, revised training and turnover procedures.★Updated software, firmware and host-based security systems on all servers and network devices. ★Supervised and managed the ServiceDesk, to include accounts management, escalating and expediting trouble tickets for VIPs, processing classified documents and building intranet sites on Sharepoint. ★Provided configuration management on laptops, printers, switches, routers, phones, video teleconferencing equipment, cell phones, servers, SANs and network encryptors.★Completed data migration for a Wing Support Group into the 1st Marine Air Wing Headquarters during command restructuring. An extreme amount of diligence and planning was completed by myself in order to complete the migration of data and personnel to a new physical location.

Washington, Dc, Us

★Managed a staff of 4 ServiceDesk Technicians with oversight on 1200 user accounts. ★Configured and updated Cisco switches with firewall updates and network security changes. ★Configured network encryption devices for multiple classified networks. ★Set up all staff audio and video teleconferences for commands located abroad. ★Responsible for deployment as well as accountability of the CapeSet 4 which was a mobile multinetwork command center able to deploy to remote locations. ★Built intranet websites for the DoD with databases for multiple missions and operations, one of which was Operation Tomodachi which was the U.S. response efforts to an earthquake and tsunami that hit mainland Japan.

Washington, Dc, Us

★Worked in a server room environment that hosted multiple classified and unclassified networks.★Processed and escalated trouble tickets.★Scanned networks for vulnerabilities with retina server and updated servers with patches and security updates.★Routed Cat5e and fiber through ceilings and floors★Used DISA gold disk to apply security checklists to new software images.★Built job specific desktop computers for clients as well as configured switches and routers.

Washington, Dc, Us

Repaired, replaced and troubleshot defective and broken avionics equipment aboard the aircraft.

Washington, Dc, Us

Worked on navigation and communication systems as well as all avionics related equipment in the Harrier.

Washington, Dc, Us

Master Of Business Administration - Mba

Bachelor Of Science - Bs, Business Administration And Management

Certificate Of Completion In Networking, Cisco Routing And Switching, M.S. Server 2008 R2