Daniel Hulett Email & Phone Number

Lexington, Massachusetts

Billerica, Massachusetts

- Provides technical support to field engineers, technicians, customers and product support personnel who are responsible for diagnosing, troubleshooting, repairing and debugging complex electro/mechanical semiconductor processing equipment, and/or complex software.- Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.- Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation, technical training, and or implementation of engineering change notices.- Technical support is provided by telephone, electronic messaging or on-site at customer facilities as needed. Provides support to customer/users where the product is highly technical or sophisticated in nature. Occasional domestic and/or overseas travel required.- Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways.- Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Contacts pertain to significant matters often involving coordination among groups.

Hudson, Massachusetts

• Equipment maintenance team performance including: team health, morale, tactical and technical development of equipment specialists, and performance management.• Equipment performance and availability tracking and optimization.• Develop and implement manufacturing systems and procedures consistently across the factory to ensure continuous improvement of factory performance.• Partnering with manufacturing and engineering to develop and implement equipment system solutions, through tactical planning, structured problem solving and action plans.

• Equipment repair and maintenance for 3 - AMAT P5000 systems (CVD and Etch)

• Performance managing, supervising, and coordinating activities for customer service engineers. • Managing department and equipment budgets, performance and cost controls.

• Installation, warranty and contract support of semiconductor fabrication equipment.• Equipment maintenance, calibration, process support, and data analysis.• Expert technical resource and hands-on assistance to customer, process engineers, sales engineers, and management for CVD, Etch and PVD equipment.• Local account team project manager for system nonconformance reporting, parts orders and returns, equipment availability reporting, and training certifications.

Associate Of Science In Electronics Engineering Technology, Electrical And Electronics Engineering

High School Diploma, College Prep Technical