Daniel Hunter Email & Phone Number

Brighton, England, United Kingdom

Leading a global team of Apple Experts who are delivering a world class managed MDM service to customers and Partners of all sizes.Maintaining processes to drive success by ensuring they are in place, up to date, understood and followed. And, where required, creating these and presenting new information to both teams outside of services and senior leadership.Ensuring continuous growth of the team’s abilities and the services we offer. While aligning it with a scalable service offering. Key stakeholder and project manager within the integration project during the 12 months following the dataJAR acquisition. Ensuring systems and services are integrated and aligned. Continuing to fill the dataJAR compliance and privacy role while transitioning to Jamf systems. Discussing compliance and privacy with customers and partners. And successfully getting the company through an ISO 27001 audit for recertification.

Brighton, England, United Kingdom

Brighton, England, United Kingdom

Leading a team of Apple Experts in a fast-paced environment, ensuring quality and consistency in the delivery of services to all dataJAR customers. Overseeing the planning and delivery of service engagements and service level agreements (SLAs)Regularly meeting with customers of all sizes to represent dataJAR and the services team, sharing achievements and taking feedback to ensure continuous improvements within services and the wider teams.

Brighton, United Kingdom

Coming into the business as the first "IT/TechOps" person. Creating the department and its policies and procedures to enable the TechOps department to run at its best. Enabling the global teams both locally and remotely in their IT needs. Including the transition to 100% remote and then a hybrid working environment during the pandemic. Setting up new management for technical issues, hardware & software procurement, user management, and general support for the business's day-to-day running across three global locations. Planning and implementing projects, researching technology strategies and solutions based on ever-expanding organisational goals. Working closely with external vendors, advisors, management and their teams. Acting as the go-to person in the newly formed IT department for the rest of the global organisation.Interviewing and training new team members, helping them with a development plan and all the tools they need to thrive with the team and the wider company.

Brighton, United Kingdom

Performing onsite support to a team of 50+ users as the sole support and supporting the wider team across EMEA via remote tools and online communications. Being the first point of call for the leadership team and the link between a small studio and the wider Zynga IT teams. Working closely with the Leadership team and Office Management to deal with requests and issues ranging from new starters to server moves. Being a part of the onboarding process for new teams following company mergers and acquisitions, both in the UK and overseas. Supervising and training team members in other offices, both new and old, and ensuring all users get the best resolution to their issues.Working on testing of applications and significant OS updates for macOS to give zero-day support to the wider Zynga company.Assisting in the IT project management, including a move from a single floor to a three-floor office.

Langstone, Hampshire, United Kingdom

Working on a progressive Service Desk in a small team as the point of contact for a range of different users, from Sales staff to Developers. Assisting people on matters ranging from passwords to system failures. Daily duties include creating user accounts and building machines for new users with Dell Kace for Windows and Jamf for Mac users. Supporting these machines for all staff both in house and remotely. All work incidents and requests taken to resolution due to a flat team. Working regularly with each of the different department managers, ensuring their IT requirements are met by the department for their teams. Getting heavily involved in projects from time to time including assisting management with aligning to the ITIL framework to best perform service desk tasks during a time of merging two companies service desks. Directly managing contractors within the Service Desk including managing their workloads, dealing with time management (eg sick/lateness) and ensuring they fully understand their role.

Havant, England, United Kingdom

Working as a senior part of a large Service Desk team, supporting staff from several companies across the country on a first-line basis. Ranging from call centre staff to emergency gas engineers in the field, supporting computers, tablets and mobile devices. A vast majority of users work via Citrix, and as a result, most work was done on both Citrix App Centre and Citrix Delivery Service Console applications. Regularly speaking to engineers out in the field to get their mobile devices up and running quickly. All calls were logged and had their priority assessed before they were assigned to the correct teams, where not resolved on first contact. Spending a percentage of time training and assisting others within the team with their calls and helping prioritise them.

Waterlooville

Working on a lean outsourced Service Desk looking after several large clients across multiple sites. Supporting multiple ranging systems due to the differing businesses supported. The support included general first-line support, creating user accounts both locally and on domains, and linking these to exchange servers. Assisting with installation and maintenance of new servers and network solutions for customers in offices across the country, and continuing support for them. Learning the initial steps for the setup and maintenance of a network system and patch panels.

Southampton, England, United Kingdom

Working closely with the leadership team and the general public, representing the Apple brand at all times. Repairing all types of Apple devices, both hardware and software issues in short time slots. Working as a Genius Admin, ensuring the Genius team had all the necessary equipment and hardware parts to do their daily repairs and general management of the repair room as a priority. As Floor Leader, checking in customers for their Technical appointments, doing initial triage and directing them to the best technician for their issue. This also included managing the technician's time for breaks and sorting cover. Being an escalation point for the technicians and Managers, to get further support on any issues.

Btec National Diploma, Applied Science (Forensic Science), Triple Pass

Gcse