* Provide executive level program and project management services across numerous areas of expertise. * Responsible for the development and operation of the Continuous Improvement methodology. Key Achievements: - Delivered over 15 initiatives leading to significant revenue or cost saving rewards. - Actualized available leadership trainings into a repeatable Leadership Development Path for managers and potential leaders. - Developed and Deployed the Learning Center. - Designed and operationalized new hire orientations. - Assumed onsite COVID-19 Ambassador responsibilities supporting the continued account operations during state wide pandemic closures. - Instrumental in establishing virtual check points with clients and workforce to ensure continued operational success. - Optimized 7 Account wide service levels through process improvements and language renegotiations avoiding significant financial penalties. - Support year financial pushes to ensure annual targets are met or exceeded. - Implemented and maintained Account and Tower Knowledge Banks which are used to organize information.

* Deliver on customer and internal facing business process and requirement projects.* Use project management methodologies to successfully deliver County projects.* Solicit and development business level requirements through collaboration with County of San Diego Health and Human Services, Land Use, Public Safety, and Finance and General Government departments. Key Achievements: - Delivered 20+ County Projects (HHSA, LUEG, PSG, & FG3). - Delivered 5 internal Projects (Business Consulting, Security, and Operations). - Optimized team SharePoint portal to better organize team knowledge. - Established automated project tracking and reporting. - Delivered on 2 executive level projects for account executive.

* Deliver on customer and internal facing business process and requirement projects.* Solicit and development business level requirements through collaboration with County of San Diego Health and Human Services, Finance and General Government departments. Key Achievements: - Delivered 10+ County Projects (HHSA and FG3).- Delivered 2 internal Projects (Security and Business Consulting).

* Hired to build new Business Process Management team responsible for providing Analytical, Project Management, Documentation, & Consulting Services to the Medicare Administrative Operations Team. * Responsible for ensuring solution changes were effectively delivered to end users.* Delivery of business process improvements targeting employee efficiency and satisfaction.* Design and implementation of quantitative measurements on team success.* Quantify and manage team capacity and workload to ensure department stability regardless of fluctuating personnel.* Active in the roles of mentor, coach, manager, and leader.Key Achievements: - Formation of the Medicare Knowledge Bank which operated as a single source of truth information portal used by numerous internal and external business partners for Medicare Processes, Procedures, Project Management, and inquiry management.- Implemented “As Is” & “Future State” process mapping techniques allowing for enterprise replication, consumption and standardization with minimal training for 100+ procedures.- Developed Operational Readiness Playbook which fostered a repeatable series of procedures for preparing operational staff for monthly and quarterly system enhancements and deployments.- Partnered with Compliance department to successfully execute 4 internal and external audits ensuring compliance and regulatory adherence.

* Hired to build the Product Support team for the management of 4 integrated applications processing over 30 million records a month and the support of 15 thousand end users. * Responsible for consulting and approving at multiple stages of the Solution Design Life Cycle and Change Management. * Accountability over final approval of system changes before production implementation.* Responsible for Resource Management in a complex organizational structure.* Construct, organize, and formalize team roles & responsibilities standards including the development of on-boarding process and expectations.* Vast experience with interviewing and selection of candidates for positions across the department.* Active in the roles of mentor, coach, manager, and leader.Key Achievements:- Reached a sustained level of compliance accuracy and timeliness rate of 99.999% and an overall quality rate of 98.999% over two years.- Implementation of the DMSS Service Portal, a SharePoint inquiry management tool, which lead to significant performance improvement in the areas of traceability, reporting, and workload management of production issues and requests.

* Hired to build the Correspondence Management team responsible for the management of Kaiser Permanente Membership & Medicare Correspondence used to inform and advise existing and potential members. * Responsible for transition from manual correspondence methodology to an automated correspondence solution.

* Responsible for User Acceptance Testing of 3 Membership Applications and 2 additional support systems (Correspondence and Contracts). Translated functional system changes into test scripts to ensure applications operated within user expectations.