Support a portfolio of VIP-client accounts ensuring world-class customer servicing.Manage and coach a team. Prepare monthly & quarterly performance reports for the team.Supervise and train newly hired Retention Associates to be in line with departmental vision and goals.Analyze data to enhance workflows and streamline current processes. Act as services consultant to provide guidance for difficult situations, and mentoring team members for complicated scenarios.Responsible for analyzing and interpreting client requirements and demonstrating product use to customers. Identify potential leads and establish new business opportunities while maintaining current business.

* Developing and maintaining Reliance Health’s relationship with corporate clients by ensuring the highest levels of positive customer experience.* Responsible for ensuring strong customer retention and resolution of serious client administrative issues.

* Ensure clients (corporate customers, retails customers, distribution partners and providers) have a seamless encounter with using our service.* Develop tactics to deepen relationships with clients through regular interactions* Responsible for receiving and resolving audio queries from various sources such as corporate customers, retails customers, distribution partners, and providers

• Collaborated with marketing, operations, editorial and technical stakeholders to develop and deploy a sophisticated customer engagement strategy that leverages all customer touchpoints and our membership benefits program.• Developed and executed a subscription retention strategy that utilizes best practices with the goal of reducing core customer churn.