Daniel Ihile Email & Phone Number

Murtala Mohammed International Airport, Lagos - Nigeria

Murtala Mohammed International Airport, Lagos - Nigeria

1. Ensuring that organizational/departmental objectives and programmes are well coordinated and implemented to achieve set targets.2. Enhancing day-to-day running of the department through the coordination of staff, staff activities and customers activities.3. Initiating and championing of Quality Service Delivery processes and effective stakeholders' engagement.4. Promoting inter-departmental relations and creating innovative ways of enhancing customer satisfaction. 5. Ensuring effective intra/inter-departmental communication.6. Creating innovative and sustainable ways of resolving customers complaints.7. Promoting Customer loyalty through timely resolution of complaints and quality service delivery.

Lagos Nigeria

SUPERVISOR, MURTALA MOHAMMED INTERNATIONAL AIRPORTHEAD OF UNIT HAJJ AND CARGO TERMINAL Revived SERVICOM/Customer Service in Hajj and cargo terminal. Created awareness with familiarization tour to organizations and agencies about the role of SERVICOM, and the need for service delivery. Ensured quality service delivery by inspection of facilities and by ensuring ethics and procedures are followed both by the service provider and the clients. Established sound administrative mechanism for Customer Service/SERVICOM functions, programmes, visions and missions.ACTING HEAD OF UNIT DOMESTIC TERMINAL 1Established sound administrative mechanism for the reception, resolution of passengers’ grievances.Totally eradicate service failure and inefficiency in Customer Serivice/SERVICOM in DT1Ensured staff discipline in the department.Ensured timely submission of weekly and monthly reportEnsured timely resolution of passengers’ complaint.Ensured perfect handling of Special PassengersCreated solid administrative procedure mechanism for Customer Service/SERVICOM.Orient new staff and ensured their learning on the job with easeEstablished feedback mechanism for aggrieved passengersDEPUTY HEAD OF UNIT IN DOMESTIC TERMINAL 1Created team spirit, sound facility inspection and inter-departmental relationship in Customer Department/SERVICOMEnsured day to day running of the departmentEstablished sound administrative mechanism for the reception, resolution of passengers’ grievances.Totally eradicate service failure and inefficiency in Customer Service/SERVICOM in DT1Ensured staff discipline in the department.Ensured timely submission of weekly and monthly reportEnsured timely resolution of passengers’ complaint.Ensured perfect handling of Special PassengersCreated solid administrative procedure mechanism for Customer Service/SERVICOM.Orient new staff and ensured their learning on the job with easeEstablished feedback mechanism for aggrieved passengers

Mmia, Ikeja Lagos

TEAM LEAD ETHIOPIAN AIRLINES, LUFTHANSA AIRLINES, QATAR AIRWAYS CARGO1. Received cargo into the warehouse2. Serviced cargo and tallied manifest3. Accepted and received cargo into the Hermes system4. Fill discrepancies manually and electronically5. Related with consignees and/or their agents in ascertaining information about cargo and in its release.6. Supervised the haulage and exit process of cargo delivery Documentation, Arrival/ Advice Section1. Received documents from airlines2. Serviced documents3. Created flights and printed advice4. Released documents to consignees and/or their agents5. vetted documents6. Confirmed agencies Gatepass Unit1. Confirmed documents for cargo passage.2. wrote and print gatepass and proof of delivery for shipments PASSENGER SERVICES BAGGAGE SERVICES1. Attended to passengers and solve their complaints.2. Resolved the issues of missing bags.3. Ensure baggages are release to the rightful owner.4. Ensure the right processes are followed in the release of baggage.5. Make daily reports on received and released baggage.6. Take weekly inventory of baggage on each flight.

Masters Of Public And International Affairs

B.A (Hons) English, English Language And Literature, General

A comprehensive study of the language, its literature and literature written in it, its applied nature, ettiquet, face, and communication.

B.A (Hons) English, English Language And Literature, General

A comprehensive study of the language, its literature and literature written in it, its applied nature, ettiquet, face, and communication.