Developed and implemented sales strategies to increase market share• Identified and developed new markets for products and services• Created and present monthly reports to management on sales performance.• Monitored industry trends and competitor activities to stay ahead of the compotators.• Collaborated with marketing team to create promotional materials for targeted customers• Managed daily operations on sales management, including supervision of staff members.• Trained, coached and mentored junior sales personnel to ensure success in their roles.• Participated in negotiations with vendors regarding product purchases or contracts.• Negotiated contracts with suppliers to achieve cost savings without compromising quality standard.• Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.• Tracked monthly sales to generate reports for business development planning.• Improved profit margins by effective managing expenses, budget and overhead, increasing closings and optimizing product turns.

Provided prompt and courteous service to customers through phone and chat.• Resolved customer complaints in a timely manner while maintaining professional attitude.• Performed follow-up calls to customers regarding their inquiries or orders.• Developed strong relationships with customers by providing knowledgeable advice on products and services.• Ensured that all customer queries were handled quickly and professionally.• Resolving issues and troubleshooting technical problems• Participated actively in weekly meetings held by the Customer Service Manager.• Explained benefits and advantages of different product and service offerings to customers.• Evaluated trends in customer service issues to analyze complaints and identify opportunities for improvement.• Avoided payment errors by carefully implementing all credit and debit into the system.• Prospected for new business through phone and register 500 new customers per week• Increased customer satisfaction 100% by effectively answering questions, suggesting effective solutions and resolving issues quickly.• Increased customer satisfaction ratings 90% by effectively answering questions, suggesting effective solutions and resolving issues quickly.