Daniel Irvine Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Australia

Melbourne, Australia

• Develop, facilitate and grow relationships between business stakeholders and Technology vendors.
• Establish vendor priority tiering and implement governance and procedures for managing tier 1 vendors.
• Manage vendor contracts, statements of work (SoWs), purchase orders and software licence agreements (Including EULA’s)
• Collaboratively working with internal legal teams to deliver clear and concise contract overview for business stakeholders (summary of key contract terms, risks, opportunities and service delivery guidelines).
• Handle internal contract-related complaints, incidents or disagreements and engage Vendor to resolution.
• Work with business stakeholders to prioritise requirements and communicate this effectively to the vendors.

Victoria, Australia

• Manage Vendor engagement, relationship and Service Level Agreements for multiple vendors.
• Inventory management for over 5,000 devices to an asset exception level of less than 2.5%.
• Liaise with key business stakeholders to build productive relationships, cultivate strong business engagement and deliver business expectation and conflict resolutions.
• Design and implement processes and process improvements (Including writing work instructions, Help files, presentations and tracking spreadsheets) for internal business groups and Customer Support helpdesk teams.
• Data tracking and analysis (Analytic review and data management).
• Manage internal skill groups to deliver business improvements via change management processes.