Daniel Irwin Email & Phone Number

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Dublin, Leinster, Ireland

Built personal portfolio of business accounts (approx. 20+) from variety of industries i.e. Pharma, Financial, IT, Telecommunications/Media & Hospitality.Effectively managed existing accounts, whilst also embedding potential new business through warm leads and identifying networking opportunities.Responsible for content idea generation and answering client queries e.g. contracts, credit agreements, travel cost management, pricing and rate negotiation. Pitched our travel technology to potential clients through PowerPoint presentations and face-to-face meetings and answered client questions in an informative and timely manner. Offered valuable savings to clients via negotiation buying power of brand and providing monthly reporting of clients travel spend.Generated leads, proactively positioned myself to be a primary point of contact, to facilitate business referrals, marketing and positive client engagement.Consistently met prescribed monthly targets. Built meaningful Internal and external stakeholder relationships, at various levels.

County Dublin, Ireland

Responsible for building tailor made itinerary packages for retail customers.Built a diverse portfolio of retail clients, with a particular focus towards encouraging repeat business through understanding customer needs and my developed product knowledge.Point of contact for staff queries and provided training to improve productivity and encourage team-members.Multi-faceted responsibilities from set daily tasks and client meetings, to deal with walk-in and ad hoc queries.Managed every aspect of travel bookings from initial flight bookings to answering queries while abroad, including; liaising with suppliers, managing changes, addressing complaints and general administration tasks.Maintained Salesforce and updated customer data.

Focused primarily on retail clients.Created a large portfolio of repeat customers, focusing on selling escorted packages to clients.Given additional responsibility to include customer support duties; managing company emails and resolving email queries & complaints. Managed email system; streamlined process of contact with third party stakeholders, suppliers and improved inbox management. Key staff member on the company-wide implementation of an upgraded Customer Relationship Management system.Focused on the EMEA ultimately becoming a market export, thereby being able to advise colleagues, clients and potential clients on its merits.Multifaceted role to include; telesales, cold-calling, client interaction in-person and online.Assisted with some user-testing for computer installations.

Hired on a six-month fixed contract to deal with additional Christmas booking trafficResponsible for answering inbound telephone calls, dealing with customer complaints on existing bookings as well as accepting queries and placing reservations for trips

Bsc, Tourism Marketing

Leaving Cert, General