During my internship at RDB, I played various roles encompassing database management system (DBMS), Database administration, and Database design, where I assisted in managing and maintaining databases, ensuring data integrity, and designing database schemas. I provided help desk and technical support, resolving user issues and documenting processes. Additionally, I contributed to web development and Back-End web development, developing and maintaining web applications and ensuring efficient data processing. My work also involved using IT Management software, supporting technology projects, and leveraging interpersonal communication to collaborate effectively with team members and stakeholders.

I was in charge of assisting the IT Help Desk Manager with different roles like to :● Provide technical assistance to staff on hardware and software issues.● Install, configure, and troubleshoot hardware and software.● Monitor and maintain computer systems and networks.● Create and maintain documentation of technical processes.● Follow up with users to ensure their technical issues have been resolved

I used to handle everything that came to the company. Shortly, I was a multi-tasking employee with different roles to :● Resolve customer complaints and issues in a professional and timely manner.● Maintain accurate records of customer interactions and transactions.● Use graphic design software to produce high-quality graphics and layouts.● Set up and operate event sound equipment, including microphones, speakers, and mixing consoles.● Capture high-quality photographs at events, including weddings, corporate functions, and social gatherings.

- Receiving and handling customers' claims.- Hardware and software technician