Daniel Isnard Email & Phone Number

Hanalei, Hawaii, United States

• Collaborated in implementing the structure for the newly founded Guest Relations department and concierge team at a state-of-the-art luxury property in Hanalei Bay.
• Led the concierge team in performing pre-arrival communication and creating tailor-made experiences for VIP guests, ensuring their needs and preferences were anticipated and met.
• Conducted comprehensive training sessions on proper verbiage, email etiquette, and meet-and-greet protocols to enhance the arrival experience for VIP guests.
• VIP Greeting, escort, and served as a liaison throughout the guest's stay to anticipate, meet, and exceed their needs.
• Ensured VIP guests were constantly prioritized, and their requests expedited with a high level of service, maintaining guest satisfaction throughout the property.
• Ensured guest satisfaction exceeded expectations, by consistently going above and beyond to deliver the highest level of service from arrival to departure.

Miami Beach, Florida, United States

• Managed operations for the Exclusive Resort member program at 1 Hotel South Beach, overseeing 5 luxurious three-bedroom homes and a penthouse.
• Scheduled and inspected the execution of preventive maintenance for all accommodations, ensuring the highest standards of upkeep and maintenance.
• Managed the housekeeping team to provide impeccable daily service, turndown for in-house VIPs and departure and arrival services for upcoming guests during high-volume occupancy periods.
• Maintained inventory for items required in the homes according to Exclusive Resort standards, ensuring seamless guest experiences.
• Coordinated with the concierge team for pre-arrival communication and bookings, ensuring guests' preferences and needs were anticipated and met.
• Provided contact information and served as a liaison with guests throughout their stay, addressing any inquiries or concerns promptly and to the highest standards.

Miami-Dade County, Florida, United States

• Provided comprehensive training to 10 new hires, instructing them on all VIP operating processes, procedures, and guru duties to meet and exceed VIP guest expectations.
• Communicated effectively with new personnel to ensure clear understanding of expectations and provided pragmatic feedback to support professional development.
• Facilitated consistent communication and gratitude with other departments to build rapport and sustain strong relationships, contributing to operational success and guest satisfaction.
• Demonstrated strong leadership by managing various aspects of the hotel and effectively communicating across departments, while encouraging team members to fulfill duties expertly and provide seamless guest experience.
• Served simultaneously multiple in-house VIP guests depending on the season in an impeccable and obliging manner, ensuring outstanding experiences and promoting guest retention.
• Leveraged various technologies including HotSoS, HMS, and Alice Platform to ensure organization and process optimization.

2341 Collins Avenue, Miami Beach, Florida

• Garnered expertise in advanced knowledge of 1 Hotel VIP Operations to deliver the highest quality of service, ensuring consistent excellent guest satisfaction.
• Produced tailor-made experiences specific to each guest prior to arrival by meticulously reviewing and communicating VIP bookings and requests.
• Administered assignment of rooms and conducted initial inspections to identify and swiftly address issues, coordinating with departments such as housekeeping, engineering, and IT to remedy concerns.
• Conducted final inspections of rooms to ensure issues were corrected and met the highest standards and expectations of VIP guests.
• Provided a personalized curbside welcome and check-in experience by coordinating with the front desk and bellman, escorting guests for assistance.
• Accompanied guests to suites, providing relevant property information, reviewing pre-existing itineraries, answering guest questions, and providing contact details for prompt communication with.

Illes Balears, Spain

• Managed a high volume fast paced bar at luxurious establishment frequented by worldwide celebrities, ensuring smooth operations and exceptional guest experiences.
• Designed signature cocktails in accordance with current trends, enhancing the bar's reputation and appeal.
• Prepared and served drinks to guests, cocktail servers, and restaurant patrons, maintaining a high standard of quality and presentation.
• Conducted all guest interactions in a cordial, efficient, and professional manner, fostering a welcoming atmosphere.
• Handled guest checks, collected cash payments, and processed credit card transactions accurately and efficiently.
• Printed out reports and closed registers at the end of each shift, ensuring proper accounting and reconciliation of funds.

São Paulo Area, Brazil

• Established important contacts and partnerships for the campaign, building strong relationships with key restaurants, bars and influencers in the industry.
• Opened new potential clients and promoted the brand effectively, showcasing its unique value proposition and benefits to target audiences.
• Created and executed various types of promotions tailored to each establishment, ensuring alignment with their brand identity and target demographics.
• Provided comprehensive training to bartenders on the product's manufacturing process and overall required tasks, empowering them to effectively represent the brand and create exceptional cocktails.
• Conducted periodic training sessions for the sales force, equipping them with technical arguments tailored to each client, product, and market trends in the cocktail industry.
• Prepared and submitted monthly reports to importer/distributors and headquarters in France, providing valuable insights and updates on campaign performance and market trends.

Certificate, Montage And Editing

Education record

Education record