Daniel Davis Email & Phone Number

Havant, Hampshire, Gb

Solution and Technical lead for a 4 year Digital Transformation Programme to implement Microsoft D365 Finance & Operations ERP.

Birkirkara, Mt

Havant, Hampshire, Gb

• Migration of £30m Ecommerce business to Salesforce Commerce Cloud platform• Ecommerce lead for solution design and implementation of Integration Service BUS (Mulesoft)• Project managed design and implementation of cloud-based Product Information Management System• 2 x Ecommerce Site Redesigns• Implemented DevOps framework, source control and supporting tools

Havant, Hampshire, Gb

ACHIEVEMENTS• Designed, configuration and data migration to new Distributed File System• Project management, design and implementation of cloud hosted mail and internet security platforms• Programme of migration from physical to virtual servers using Microsoft Hyper-V and VMwareRESPONSIBILITIES• Managing the planning and execution of business change projects that require technical expertise to succeed• Designing and documenting business solutions and presenting recommendations to stakeholders• Researching new technologies and presenting recommendations for solutions to business requirements• Building and maintaining relationships with internal stakeholders to ensure business needs were understood, captured and fed into change programme• Documentation, transition and handover of new solutions and processes into operations • Coaching, mentoring and training Service Desk Team and business users on new solutions• Administration and maintenance of server environment and network infrastructure• Supporting, maintaining and continual upgrade of telecoms infrastructure including VoIP PBX and mobile services

Havant, Hampshire, Gb

• Accountable for Incident and Problem and Change management of the IT department• Managing and motivating a team of 5 technicians and analysts• Organising workflow and resources of the Service Desk to ensure Service Level Agreement are met• Implementation and management of ITIL processes for incident, problem and change management• Training and leadership of Service Desk Team ensuring knowledge is shared from all IT resource to enable effective support• Defining and preparing management information reports for the monitoring of Service Level Agreements• Monitoring and reviewing IT processes to continually improve on service standards

Havant, Hampshire, Gb

Providing second line support to the business for escalated issues from the Helpdesk and desktop technical support to business users.

Havant, Hampshire, Gb

A Level, Business Studies, Computing, French

Gcse