Own the end-to-end strategy and execution for Agile Legal's proprietary project and matter-tracking tool, a cornerstone of operational efficiency for legal and business teams.Partner closely with stakeholders across departments to transform complex workflows into streamlined, user-friendly solutions that enhance collaboration and transparency.Drive the product roadmap by balancing strategic priorities with real-time user feedback, ensuring continual evolution to meet organizational and client demands.Leverage data-driven insights to identify pain points, optimize tool performance, and deliver measurable improvements in productivity and resource management.Advocate for innovation by integrating cutting-edge features and methodologies tailored to the unique challenges of the alternative legal services sector.Spearhead troubleshooting and technical resolution efforts, maintaining a seamless and reliable system experience for users while reducing operational bottlenecks.

-Writing product requirement documents for software and firmware for a suite of products including connected cameras, home automation, and home security devices.-Writing UI stories and acceptance criteria for Android, iOS, Web, and firmware development teams-Cross-functional role of directing and participating in agile ceremonies and helping teams meet velocity goals.-Using product and work flow knowledge to facilitate cohesion between design, software, and hardware teams.-Provided content for customer facing and CSR knowledge base, training materials, and marketing materials-Analyze data, case dispositions and feedback from support team to drive development and improve products.

-Providing direction and advice to team of technical and customer support teams, using product expertise.-Using subject expertise of internet based home security product to lead regular training huddles and technical certification classes.-Contributing to revenue impacting and high profile projects and entrusted to make decisions that benefit company needs.-Monitoring team performance and using data to coach and drive team productivity.-Handling escalated product and system issues and finding resolutions through decision making skills and strategic collaboration with other teams.

• Playing role as Scrum Master responsible for the company Android based home security product using Agile methodologies to organize and direct product development team• Facilitating sprint planning, daily scrums, retrospectives, stakeholder meetings, and product demonstrations• Enacting change and continuous improvement increasing team productivity of Scrum teams by 50% over the course of development (Feb 2016 to Sept 2016)• Producing team velocity and burndown reports for Agile sprints• Outlining product requirements and work plan through JIRA • Facilitated communication between engineering team and call center managers• Created documentation to maintain team knowledge of iOS, Android and system infrastructure for home security product • Collaborated with QA team to create testable acceptance criteria for user stories• Wrote user stories and prioritized backlog with development team lead

• Set up accounts for new customers and provided customer service assistance with product education and trouble shooting• Performed professional on site installation services in North Eastern coastal U.S.• Advised on best practices for maintenance, communication, and damage repair

• Greeted and checked in patients by verifying demographic and insurance• Prepared reports to be reviewed for billing • Scheduled appointments for prospective and returning clients

• Processed orders for publishing• Organized business and residential telephone listings • Kept accurate records of company information and maintained data updates

Customer service and assistance, Product sales, Cash handling, Maintaining stock, organization and Cleanliness of store, Care for in-store cats for adoption program

Food preparation, Food Sales, Cash handling, Customer assistance, maintaining restaurant cleanliness, hand making burritos on line in front of customers

Providing Care for Special Needs Children, Accommodating for their needs , Participating in programming and Activities, and provided supervision.

Providing Care, Support, and supervision for children ages 8-16, Designing, planning, scheduling, and supervising Experiential Activities for children and adults,managing a staff, food service work, and supervising