Daniel Hanson Email & Phone Number

United States

Springfield, Oregon

• Working within the Network Operations Center (NOC) and the Information Technology (IT) Division to provide 24/7 monitoring and resolution for all technical issues throughout the organization. These services included.
• Implemented a solution that converted all data center environmental and power monitors from BMS protocols into a networking protocol resulting in a single dashboard on our Network Management Solution (SolarWinds) that.
• As the Data Center Infrastructure Management (DCIM) system administrator I provided system support, software upgrades, OS patches, firmware updates, moved the system from Windows server 2003 to 2012, and migrated SQL.
• Worked with other Information Technology teams to provide NOC support for their applications, systems, or infrastructure including Networking, Interfaces, telecom, Dragon, CBORD, Philips monitors, OnGuard, Hugs, Epic.
• Performed monthly maintenance on critical hospital systems such as Nursecall, Fuji/PACS, HCLL Bloodbank, Vocera, Lab Systems, and Sailpoint during downtimes for Critical hospital systems (Epic) to minimize customer.
• Provide Network monitoring, backup, restore, and server reboot services for the organization 24/7 to reducing customer impact after hours.

Springfield, Oregon

• Part of the Information Technology Division, in support of PeaceHealth Laboratories this was a hybrid position that included work you would typically see done by the helpdesk, desktop support, or a systems administrator.
• Core Lab support for systems like VMS, HCLL Bloodbank, TOX, Multisite, and FIN. Providing maintenance to keep the systems on high reliability and provide fast resolution to any customer impacting issues.
• Helped to image and deploy thousands of new windows 7 workstations across the organization when upgrading from Windows XP. Creating a quicker, newer, and more secure environment for our customers.
• Worked with Clinics and blood banks across Oregon to implement an interface solution between their Electronic Medical Records (EMR) system and ours. This created less paperwork and our customers were able to get.
• Troubleshot network, PC hardware and application issues. Providing resolution within SLA for customers.
• Setup customer IOS and Android devices. Including MDM, MFA, VPN, and Exchange enabling the customer to check email and connect to network resources from the road.

Springfield, Oregon

• Part of the Supply Chain Division this positions main focus was the distribution of items like Band-Aids and IV bags, to beds, IV pumps, and crash carts in either the hospital or warehouse to nursing floors, clinics.
• Provided support for the warehouse and purchasing during the Lawson/Infor implementation. Worked with the Lawson team to create reporting similar to previous reports from ESI and suitable for the warehouse staff.
• Provided support for the IV pump tracking system at Riverbend Hospital that would create an alert when a nursing floor or surgery wasn’t within their par level. This provided better tracking of available pumps and.
• Provided first level of support for MSCM handheld scanners, Lawson/Infor Supply Chain and Hill-Rom Portals for the supply chain. This prevented several help desk calls, better understanding from the user, and quicker.