Daniel Rushton Email & Phone Number

Sydney, Australia

Unity4 offers BPO Contact Centre Sales and Customer Service solutions. Specialising in the Not For Profit sector as well as Commercial organisations across ANZOnboard new clients and implement effective sales scripts for telesales campaigns. Integrate third-party payment gateways and CRMs into our sales processes. Develop sales reporting within Unity's CRM to measure campaign performance accurately which tracks trends, informs future reviews, strategies and campaign optimisationResponsible for data management within campaign dialers, API builds for data import and exports to and from third partiesDevelop and execute comprehensive telemarketing campaign strategies. Collaborate with internal teams to achieve revenue targets and foster long-term client relationships.Strategically plan, analyze, and present regular performance reviews. Interpret and convey campaign performance metrics to clients, providing valuable insights for informed decision-making and continuous improvement.Collaborate closely with clients and third-party suppliers to optimize data and performance of acquisition sales campaigns. Actively engage with existing customers to maximize opportunities for acquisition and retention telesales campaigns.Oversee client budget control, client expense and revenue forecasting, and ROI analysis.Provide feedback and recommendations to the Agent Support team on training, capability, and areas for improvement.Coordinate scheduling and team rosters with the Human Resources team, and offer insights and recommendations on escalated employee matters.

Sydney, Australia

Langton’s Winery Direct are relationship marketing specialists offering a unique and bespoke service enabling wineries to establish and benefit from a direct to consumer sales channel.Strong contributor to the strategy, whilst delivering the market plan to increase sales, profitability, market share and customer and employee satisfaction.Training and coaching ensure the Sales Team are working effectively, maximizing sales potential, providing effective coverage of major accounts and achieving sales targets.Leverage relationships in key accounts with winery partners to grow market share.Business development management of key winery partners.Working with data and customers analysis to provide strategic direction and customer insights for over 250 wineries on campaigns and NPD.Project management and implementation of the My Dan Murphy’s outbound program in partnership with Langton’s, selling wine direct to the My Dan’s members.Building & maintaining trust & strong partnerships with in-store teams and key stakeholders, including over 200 Wineries in Australia and New Zealand to ensure smooth transition from the campaign set up through to the sales campaign.Recruitment, Retention, coaching, development and performance management to build a high performing team culture.Build and maintain an environment that encourages staff engagement, promotes excellence and recognises and rewards success.

Sydney, Australia

Lead and oversee a team of up to 15 account managers within a contact center setting. This team is responsible for managing corporate customer accounts, which include prominent clients such as Singapore Airlines, Bupa Healthcare, and Uber. Additionally, they provide top-tier, end-to-end service to customers nationwide who are making purchases through Dan Murphy's for weddings and events.Key Responsibilities:Drive the team to not only meet but exceed sales targets through the provision of comprehensive product and sales coaching.Monitor the inbound call and email volumes to ensure that service level targets are consistently met.Analyze data to identify valuable sales and service strategies and opportunities for improvement.Lead recruitment efforts, provide ongoing coaching, and manage the performance of team members.Collaborate closely with e-commerce and category managers to deliver on the lowest liquor price guarantee for corporate account customers and wedding and event customers, while also optimizing gross profit wherever possible.Maintain an ongoing partnership with the national delivery operations manager and state managers across the country to identify and engage third-party logistics providers, ensuring that logistical requirements are met and key relationships are nurtured to align with customer expectations and overall business needs.Cultivate relationships with key stakeholders and customers to facilitate collaborative efforts, supporting the team's goals and enhancing the overall customer experience.

Sydney, New South Wales, Australia

LANGTONS has been a revered name in the world of fine wine since 1988. Originating as a specialized auction house, LANGTONS has evolved into Australia's foremost luxury fine wine destination. It brings together individuals with a deep appreciation for fine wine and impeccable taste, allowing them to Savor the delights of the most exquisite luxury brands, unparalleled experiences, moments, and services. Key Responsibilities:Lead a team of four operations coordinators and four customer service representatives responsible for delivering top-notch customer service and operational support to the business.Maintain a vigilant eye on inbound call and email volumes to ensure that service level targets are consistently met.Foster strong connections between the brokerage team. This close collaboration was vital due to the critical support provided to our brokers by the service team, as well as liaising with the Head of Sales and Sales Team Managers.Act as the primary point of contact for the warehouse management team, offering operational support on systems and processes. Additionally, you facilitate communication across the organization regarding delays, IT issues, stock shortages, and other pertinent matters. Work with the marketing team to communicate the impact of these issues to our customers.Serve as a subject matter expert on credit notes and customer payments, both for buyers and vendors. This expertise supports the finance and accounts departments in meeting reporting requirements, resolving month-end discrepancies, and managing winery payments. You are the final approver for credit notes and refund documentation.Facilitate the setup and training of brokerage winery partners in using Langton's web-based CRM, enabling them to efficiently process customer orders. Act as a go-to resource for technical challenges when necessary.

Sydney, Australia

LANGTONS has been a revered name in the world of fine wine since 1988. Originating as a specialized auction house, LANGTONS has evolved into Australia's foremost luxury fine wine destination. It brings together individuals with a deep appreciation for fine wine and impeccable taste, allowing them to Savor the delights of the most exquisite luxury brands, unparalleled experiences, moments, and services. Key Responsibilities:Respond promptly and professionally to all incoming contacts via phone and email, whether they are from external customers or internal teams, including brokers, warehouse personnel, and finance teams.Efficiently oversee all aspects of auction vendor bookings and the collection of extensive wine cellars for appraisal and sale. This includes handling financial requests from customers, such as vendor payments and credit notes.Provide valuable support to the customer service manager by offering guidance and leadership to a diverse team with varying skills and expertise. Act as an escalation point for team members when needed, ensuring effective problem resolution.Contribute to the collection of data on customer pain points, which can be shared with the broader organization to provide valuable insights for improving services and processes.Actively communicate team challenges and opportunities to the team manager, fostering a culture of continuous improvement and collaboration within the team.

Surry Hills, Sydney

Key ResponsibilitiesMonitor and action all card alerts, transaction disputes & evaluate risk to business and loss ofrevenue from potential fraudulent orders.Handle general inbound customer service enquiries, order tracking, placing orders, customercomplaints & refundsHandle all inbound sales enquiries for high volume and high value orders.Manage a small portfolio of high valued client to ensure the clients needs are met by activelysourcing stock, facilitating logistics, processing payments & invoicing.