Account Manager
Current• Served as the lead point of contact for all customer account management matters• Built and maintained strong, long-lasting client relationships• Negotiated contracts and close agreements to maximize profits• Developed trusted advisor relationships with key accounts, customer stakeholders and executive sponsors• Ensured the timely and successful delivery of our solutions according to customer needs and objectives• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders• Developed new business with existing clients and/or identify areas of improvement to meet sales quotas• Forecasted and tracked key account metrics (e.g. quarterly sales results and annual forecasts)• Prepared reports on account status• Collaborated with sales team to identify and grow opportunities within territory• Assist with challenging client requests or issue escalations as needed