It Manager
Cork, Ie
• Utilized a wide variety of test equipment, diagnostic tools, and techniques used in problem resolution while facilitating external clients.• Executed daily ticket management and timely resolution of end-user issues and hardware/software requests via in person or remotely.• Responsible for updating the inventory of all office supplies by maintaining new user equipment and decommissioning old equipment.• Configured and maintained IT infrastructure, including network support and Datacenter cataloging, while securing the organization's proprietary assets and other data by wiping laptops and systems before disposing.• Managed Citrix Hypervisor running Aiken Workbench for auditing, testing, data erasure, and disk imaging.• Executed monthly, quarterly and yearly audits with the Compliance Manager to ensure adherence to R2, E-stewards procedures, and ISO 9001,14001,28001,45001 standards.• Provided a safe and healthy workplace environment by identifying potential areas of compliance vulnerability and risk and proactively improving OH&S performance.• Educated employees on safety procedures via safety meetings and training to reduce injury and liability issues.• Hired technicians for processing the systems in the refurbing state that are then sold through ecommerce and wholesale.
