Daniel Allen Email & Phone Number

Washington D.C. Metro Area

Responsible for overseeing all contractor work performed under the AFP contract as well as ensuring the maintenance and operation of AFP systems. Provided subject matter expertise for the development of new processes and procedures, and data analytics to report on program usage and successes. • Developed and ran queries on border passenger and cargo data.• Utilized in-depth technical knowledge of CBP systems, including COSS, SRP, BorderStat, SAP, RSP Auditing Database, and the RSP Metrics Database.• In depth knowledge of the RSP application evaluation process. • Built reports for executive CBP leadership including RSP program performance and metrics. • Worked directly with CBP OFO executive leadership to achieve goals.

Washington D.C. Metro Area

Program Manager supporting the Alternative Funding Program (AFP) within US Customs and Border Protection (CBP) Office of Field Operations (OFO) Mission Support Directorate (MSD). Helped stand up program office for AFP by developing strategic goals, Standard Operating Procedures for personnel in the field and program metrics for reporting to senior executive management. Developed policies for establishing Public Private Partnerships under the Reimbursable Services Program (RSP). Created standards for reporting on the program to management as well as monthly metrics reports to individual stakeholders. Drafted Congressional Reports and provided input on proposed legislation.

Washington D.C. Metro Area

Program Manager overseeing projects with the US Customs and Border Protection (CBP) and United States Citizenship and Immigration Services (USCIS)CBP Office of International Trade (OT) - On-site project management • Managing team of five developers and one Sr. Network Engineer / System Administrator• Support and manage all of the hardware and software used by OT. The team manages 28 physical and virtual servers, SQL Server databases (2008, 2012), Oracle DBs, .NET 3.5 and 4.0, ASP.NET, VB.NET, C#.NET, and SharePoint sites.• High visibility group requiring rapid response to requests for data from high ranking government officials and other agencies.CBP Office of Internal Affairs (IA) - Providing oversight for project • Offsite customer account management role. Monthly check-in with client management and part-time Sr. Java developer to confirm project is on target.• Managing hours, tracking revenue, approving expense reports, and approving client invoicesUSCIS - Providing oversight for project• Offsite customer account management role. Monthly check-in with client management and full time Sr. IT Security Specialist to confirm project is on target.• Managing hours, tracking revenue, approving expense reports, and approving client invoices

Washington D.C. Metro Area

Project Manager (1/13 - 10/13)Office of Human Resource Management (HRM)• Led development and implementation of software to automate business process workflows• Implemented an automated solution to cut costs and improve processing timelines for background investigations for hiring new CBP employees• Designed and began development of a new hiring platform to process applications and hiring activities for over 60,000 CBP employees• Established project objectives, developed requirements and drove innovation through automated workflows• Worked with service leads to manage multiple cross functional teams to deliver within aggressive timelines• Conduct solution architecture reviews with project teams prior to design and development to ensure solutions are scalable and aligned with internal product road maps• Led requirements gathering sessions and developed system UI design specifications• Designing and managing the execution of test plans to ensure a quality solution is delivered

Vienna, Va

• Project Manager with Professional Services group for the implementation of Association Management Software• Effectively led implementations by managing project scope, timelines, budgets, deliverable schedules, and allocation of resources• Implemented enterprise, e-Business and mobile software solutions for associations• Managed projects averaging $200,000 to $1.5 Million• Managed business development and set up Strategic Alignment Meetings with clients to establish product roadmaps• Reported revenue and project status directly to executive management• Managing to a budget with clear goal-setting and real-time performance metrics displayed in dashboards visible to all team members• Measured progress of projects against established objectives and metrics such as revenue, utilization, delivery quality and customer satisfaction• Utilized a thorough understanding of XML, SQL and enterprise application integration to smoothly implement new systems and add customizations to existing systems

• Business consultant for LightSquared in Reston, VA. LightSquared is a startup, wholesale only, wireless broadband network providero Worked on project for the implementation of new BSS/OSS systemo Gathered business requirements for BSS/OSS system and new nationwide wireless networko Built and mapped requirements to use cases and created traceability matrixo Managed the change control process including dynamic updates to business requirements • Business consultant for Laureate International Universitieso Gathered requirements for implementation of new Learning Management System(LMS) o Created functional specification documents for new LMS integration with existing Student Information System (SIS)

• Worked as a business analyst for the implementation and support of Association Management Software (AMS)• Managed integration of AMS software with third party shipping and inventory software • Met with clients for project kickoff and planning• Gathered requirements and analyzed client business processes to customize and implement Association Management Software• Created flow diagrams and SQL procedures/triggers to support association business processes• Troubleshooting database and system errors• Acted as database administrator for live client databases on remote servers• Provide quality customer service for multiple clients’ systems

Sr. Business Analyst for the implementation of automated billing management Software-as-a-Service software. Took the lead on multiple implementations by creating and executing project plans. Met with clients for requirements gathering, product training, relationship building and project execution. Translated client business needs into technical requirements for off-shore software developers.Worked with clients and developers remotely through emails, conference calls and weekly meetings. Traveled on-site to meet with clients on site for kick-off meetings and requirements gathering.Received Fresher Award (most valuable new employee) in 2006 and Team Excellence award in 2007