Daniel Jamshid Email & Phone Number

Dubai, United Arab Emirates

• Heading the Service Center ‘Go Paperless’ initiative. Taking all service centers to the forefront of digital transformation.
• Launching Sales & CRM platforms for multiple divisions within the company. This includes reassessing organizational structures and defining a streamlined framework to fit current market trends.
• Responsible for elevating several departments into the digital age. This includes introductions to web/mobile applications to ease workload at every level of a department.
• Creating automated reports on all levels of the businesses in order to provide transparency to higher management.
• Restructuring the E-Commerce platform, creating yet another channel of sales.
• Controlled and directed all aspects from concept to completion of various digital company projects.

Dubai, United Arab Emirates

• Introducing full-fledged CRM platform to the business (Salesforce).
• Restructuring the customer acquisition and satisfaction flow within the organization.
• Implementing new changes into the CRM platform while closely working with the IT department.
• Increasing customer acquisition by 40%, ensuring CRM system provides an effective sales funnel.
• Setting marketing strategies to retain customers.
• In charge of tracking online metrics and trends such as conversion rates and web analytics.

Dubai

Earned the company 85% customer satisfaction ratings.Managing day-to-day operations of customer service team.Revising policies to create seamless customer service procedures.Introducing SalesForce (Service Cloud) to help centralize work flow.Generating weekly reports focused on customer service agents performance, to analyse their successrate.Daily, weekly.

• Analyzing fraudulent trends in the business based on current and future modules.
• Achieved and maintained accurate fraud statistics on every online payment tool.
• Helped prevent fraudulent activities from 85% to 2.5%, using PayForts advanced fraud tool.
• Reporting on monthly payment forecasts & analysis per channel.
• Launching offline payment options (pay@home, CashU, OneCard). In alignment with the marketing and design team to plan and execute launch campaigns customized for every online marketing channel.
• Showcasing new and improved payment innovations (mobile friendly payment options for ease of payment for customers).

- Handling numerous motor-research accounts such as General Motors, Ford, BMW, Audi etc. - Running a global telecommunications account for Nokia.- Supervising and collaborating on different forms of respondent interactions, such as Face-2-- Face/Telephonic and online interviews.- Handling both local and international client accounts with regards to Media.

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services

High School Diploma, Igcse Certificate From Cambridge University In London