Senior Product Manager
CurrentManaged entire Agile Release train of 8 development teams, delivering on average 4-6 new and key application & API enhancements every quarter. Refined and prioritize backlog of over 100 production defects. Overseeing the development, testing and release of those defects to eliminate them and reduce critical errors in production environment. Led product roadmap for claims financial health improvement effort. Released key changes into production resulting in 98% more accurate and… Show more Managed entire Agile Release train of 8 development teams, delivering on average 4-6 new and key application & API enhancements every quarter. Refined and prioritize backlog of over 100 production defects. Overseeing the development, testing and release of those defects to eliminate them and reduce critical errors in production environment. Led product roadmap for claims financial health improvement effort. Released key changes into production resulting in 98% more accurate and timely payments to individuals and vendors.Conducted user research and analyzed end user data to inform product decisions, resulting in a 75% increase in product adoption and customer satisfaction.Directed meetings with key business and technical stake holders to refine feature requirements for financial modernization efforts in order to eliminate the need for analysis and design by IT developers. Resulting in development team to achieve 20% efficiency in output. Engineered the creation and delivery of multiple new UI experiences for both employees and customers, ensuring accessibility, design and technical requirements were followed. Supervised new product owners. Created standard operating procedures and provided regular mentoring sessions to ensure all were able to successfully lead their own scrum teams. Directed cross-functional IT teams comprised of employees and contractors while ensuring successful end-product delivery and meeting of deadlines. Show less
