Daniel Ježák Email & Phone Number

Prague, Czechia

- internal support via phone, email and walk-in- creating, updating and resolving incidents/requests in HALO ticketing system- escalating out of scopes incidents to other teams (Infra team, Internal systems - SAP, Navision, AX, etc)- HW and SW support and troubleshooting (MS Windows 10&11, M365, Laptops, Android/Apple phones)- user administration in AD and AAD (Groups, Profiles, Licensing, MFA)- administration in Exchange Online (Hybrid) of Users, DLs, Shared Mailboxes, Resources- remote connection via BOMGAR (BeyondTrust Remote Support Representative Console and using Admin Center)

Prague, Czech Republic

- internal user support via phone, email, chat and walk-in- creating, updating and resolving incidents/requests in SNOW- escalating out of scopes incidents to other teams (Networking, Internal systems - SAP, Salesforce, etc)- HW and SW support and troubleshooting (MS Windows 10, M365, Laptops, Android/Apple phones)- user administration in AD and AAD (Groups, Profiles, Licensing, MFA, etc.)- administration in Exchange 2010 and Exchange 365 (Users, DLs, Shared Mailboxes, Resources)- installing laptops via SCCM and Endpoint/Azure and configuring for end users- onboarding and offboarding of colleagues (AD, AAD, Exchange 365, laptop preparation/cleanup)- stocking laptops and other IT equipment- Cisco VC support via Webex Cloud

Prague, The Capital, Czech Republic

- customer support via phone, chat, mail, walk-in- creating and updating incidents documentation in Remedy, searching and applying solutions- escalating out of scope issues to 2nd level teams- updating and creating Knowledgebase articles- Windows 7 and 10 support and troubleshooting- user administration in AD, Lotus Notes, RSA Security console, basic GPO, DHCP, Windows Server and CMD/PowerShell overview- working in team, collaborating with co-workers and other teams to meet SLAs and KPIsAchievements:- Desktop management ambassador

Hlavní Město Praha, Česká Republika

- assisting users via phone and remote desktop software- installing printers, monitors, programs- maintaining and configuring browsers, programs, computers and printers- verifying users and resetting passwords for various systems (Win7, Lotus Notes, Mainframe, etc.)- working as part of a team, cooperating with other employees, providing help to new employees- creating incident records, looking for solutions and escalating problems unsolvable for Level 1Achievements:- Employee of the month & Highest volume of positive USATs (January 2016)

Wanaka, New Zealand

- serving customers- prepairing various types of hot and cold beverages- processing cash/debit transactions- keeping workspace tidy and clean

Nelson, Marlborough & Tasman, New Zealand

- serving customers- preparing various types of hot and cold beverages- serving food and drinks- processing cash/debit transactions- keeping workspace tidy and clean

Hlavní Město Praha, Česká Republika

- serving customers- preparing various types of hot and cold beverages- serving food and drinks- processing cash/debit transactions- keeping workspace tidy and clean