Counter Manager - Jo Malone London
CurrentProvides Education and Entertainment to my beloved clients, make them fall in love with the brand by storytelling and giving high-touch luxurious service. Help them discover more about Fragrance Pairing and how it is beneficial to their everyday lives.In charge of overall store operations in detail. Coach and empower the team.Strong Leadership.Managing Customer Relationship.RETAIL EXELLENCEFY18 - Consistent quota achiever. - Managed to grow the Megamall boutique +15% Fiscal year 2018. - Most Organized Boutique.- Top Seller FY18 - 1st Runner up.- Social Media Influencer FY18.FY19- 2 employee regularized and turned into Senior Stylist under my wings.- 0% turnover rate under my management.- APAC Stylist of the Year FY19- 2nd Runner Up.- Tier 2 Certified Stylist.- Top Performer Runner Up FY19.- Managed to hit the boutique goal to 106%,FY20 - FY21 - Managed to survived the brand and still prosper during pandemic.FY22- Still consistent quota achiever 116% growth vs. target despite pandemic.- Number 1 in CRM Capture Rate Contest: Whole brand and company.- Highest Client Repeat Rate.- APAC stylist of the year: Top 1 - Philippines, Top 2 - Asia Pacific.FY23- Global Stylist Of The Year finalist.- Sent to Jo Malone London Headquarters in London, England to train and study more about the brand. - Best in Social Media Award- Best Counter of the Year 2023FY24- Best in Social Media award.- Best in Cross-Selling.- Perfect CRM Capture rate.