Daniel Joe Email & Phone Number

Chennai, Tn, In

Chennai, Tamil Nadu, India

Currently working as a Level 2 Technical Support Specialist in a Telecommunication Voice Process, I handle fiber and 5G connectivity inquiries, ensuring timely resolutions and high customer satisfaction. With a customer-focused approach, I prioritize cases, deliver prompt solutions, and maintain positive feedback. Skilled in root cause analysis and proactive troubleshooting, I’ve successfully reduced ticket reopen rates and improved overall efficiency through streamlined processes.

Chennai, Tamil Nadu, India

As a Voice Process at Sutherland, I will play a crucial role in delivering exceptional customer service and support to clients through voice and chat interactions. I will handle incoming customer inquiries, provide product information, address concerns, and assist with problem resolution. This role requires excellent communication skills, a customer-centric approach, and the ability to thrive in a fast-paced environment.

Chennai

As a content creator during my internship, I enhanced the brand's online presence by developing engaging content for digital platforms, including social media, blogs, and websites. I collaborated with the marketing team to align content strategies with brand goals, combining my passion for branding with marketing techniques to create memorable experiences.

Chennai

As a Logistics Intern at Zi Lines Logistics, I gained hands-on experience in supply chain management, assisting with transportation, warehousing, inventory, and Ice Gate filing. I helped improve efficiency through data analysis and collaborated with teams to track vessels and manage Bill of Lading, ensuring timely deliveries. This role enhanced my understanding of logistics operations and documentation practices.

Bachelor Of Commerce - Bcom, Business/Commerce, General, Frist Class

Activities and Societies: Citizen Consumer Club, Outreach (Health & Sanitation Team).Citizen Consumer Club is a consumer forum of Civil.

11Th And 12Th, Business/Commerce, General, Frist Class

I have successfully completed my 11th and 12th grade with a focus on commerce, honing my knowledge and skills in various aspects.