I currently work as a Personal Assistant for somebody with multiple sclerosis and epilepsy. On a day to day basis, I work within a team to organise care and working hours as well as planning future tasks and events. I work alongside his family to ensure he receives the best care possible. I perform daily living tasks such as washing, cooking etc as well as manage his personal medical care. As part of this role, I have undergone training including lifting and handling and medical care, which sometimes meant me attending on my days off.  So far I am enjoying this role and enjoy gaining new experiences as it is a role I haven’t done before.

Whist at Natwest I performed the following as a customer advisor:• I took ownership of any issues customers have and resolve any issues given to me.• It was important to communicate effectively to deal with any type of customer and resolve any issue that is given.• I gave clear and personalised information regarding any queries. • I learnt how to deal with difficult customers effectively. • Time management skills were essential with taking calls and meeting regular targets.• I monitored my own performance and challenged myself to hit all target and goals. If I am not achieving to my best potential, I will be proactive and ask for help. My role as customer service advisor has given me the confidence to be able to communicate effectively and speak to a range of different people in a range of, sometimes difficult, situations.

At this time in my career I was working on a £2.4 million Thirlmere Aqueduct contract. I performed the following roles:-• The Project Director for the second year running as specifically requested for me to given the task of Radon Engineer. The main duty of this task is that I ensure that work place fixed monitors are in place during work and taken out and recorded once work has been completed. • Working in confined spaces, to ensure that the monitors are in place I must go it the tunnel myself. But as well as fixing the monitors I would also be in the inspection survey team taking measurement and assessing the condition of the tunnel. Performing this role this year is a big challenge as there are 118 wells that require radon detection. I have gained confidence working in a team and in using communication as it wouldn’t be possible for me to be in that many places at once.

Working for a Division of Daniel’s in the Total Pipeworks Solution division. Whist working here I performed the following in my role:• Responding to customers request for leak and repair.• Producing quotation for the work and sending them to the customer.• Prepare the invoice for the customer. • Organising CCTV surveys and leak detection survey.• Ensuring payment deposits were received before deploying staff.• Instruct Finance department to issue invoice to customer.• Ensure payment for work was collected in a timely manner. • Produce a stock check spreadsheet with values. Performing this role was different, as it was nothing like I had done before but throughout doing it I gained more confidences in customer relationships, clear and concise communication and Microsoft Office.

Working on the Gas Governors Contract total £1.6 million. For this contract I had the following responsibilities: • Assisting the Project Manager.• Organizing and producing gang work packs for each of the locations.• Ensuring that the opening and closing notices had been sent to the highways.• Responding to the client requests.• Collate information and forward to the client if a site was aborted.• Produce and schedule of weekly works.• Produce method statements and risk assessments for work activities.Performing this role was very challenging as there was only the Project Manager and myself running this job; as well as the gangs doing the work. As I was able to work on this project on my own most of the time I was able to organize and schedule the work as well as producing the packs which I did successfully throughout the two year contract. During this time Daniel was served with no penalties on noticing and I also gained a better understand in using Microsoft Office and CAD.