Daniel Johnson Email & Phone Number

Canton, Massachusetts, United States

Canton, MA

-Tier one technical support for internet and external users; all software and hardware.-Data management of inbound and outbound data files from third parties.-Custom reporting - end user training and workshops; support guides, standard processes, and training materials.

Canton, MA

Brockton, MA

• Streamlined process of preparing and recording mortgage discharges with county registries and law firms.
• Re-organized existing department files and implemented naming convention to make finding documents more efficient.
• Use various databases and programs to analyze, monitor and report on mortgage loan accounts while maintaining customer confidentiality.
• Quote payoff figures for attorneys and borrowers by ensuring interest is calculated correctly, adding fees as necessary, and confirming that taxes and insurance have been paid through escrow, if applicable.
• Review reports of mortgage portfolio activity for inconsistencies in payments, disbursements, or balances and resolving any discrepancies.
• Assist customers, branch staff, and internal stakeholders for Mortgage Servicing department.

Raynham, MA

• Maintained cash drawer and balance daily by comparing drawer totals with reported totals.
• Adhered to HarborOne check-cashing policies to determine proper holds on customer accounts.
• Upsold products to new and existing customers to meet monthly and quarterly goals.

• 2012 winner of Massachusetts State Bagging Competition.
• Managed department of over fifty part- and full-time employees and served as primary liaison between customers and store.
• Created weekly department schedule by balancing forecasted sales with budget parameters.
• Provided excellent customer service with speed and accuracy.

• Greet and ring in customers' groceries in a timely and courteous manner.
• Assist the bagger in bagging the customers' groceries according to specific requests.
• Uphold the cash drawer in an orderly fashion and maintain a minimal over/short record.