Daniel Johnson Email & Phone Number

Daniel Johnson is a Customer Service Agent at Kaba Mas LLC at Kaba Mas LLC.

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  Customer Service Agent

  Kaba Mas Llc

  Jun 2006 - Present - Lexington, Ky

  Work to build rapport internally and with external customers in order to meet their needs and expectationsAddress incoming calls and correspondence concerning orders, pricing, availability, and order statusKey orders into database with attention to detail and maintain organized files for each orderResolve customer PO issues including: notify customers of scheduled ship dates, advising of any changes, expedite orders on customers’ behalf to help meet their needsMaintain open communication with Sales, Scheduling, Accounting, and Shipping Departments, as well as Product Management in order to meet our customers’ needsCoordinate customer returns for non-defective merchandiseUnderstand pricing methodologies and maintain pricing tablesUnderstand and document customers’ special requirements for processing ordersPerforming research to resolve customer issuesUnderstand and follow department and ISO proceduresProvide Customer Support for internal and external customersDaily invoicing for items we ship and maintain all shipping recordsAid in determining products that help customers grow their business and meet their needsMaintain a spreadsheet which records daily/ monthly/ yearly sales Support management and the Sales team with regard to meeting customer needs and resolving problemsMaintain customer portals by acknowledging new PO’s, verifying the information on PO’s is accurate, update changing including notifying customer when items ship