Daniel Johnson Email & Phone Number

Greenwood Village, Co

Englewood, Co

•Responsible for creating and maintaining various adhoc and recurring reports to support the business as needed.•Accomplishing tasks using direct access to various databases throughout the company, and writing custom SQL Server scripts to identify payment issues / create needed reports, and working to turn these into recurring / ongoing processes.•work as a business resource team member in various IT system upgrade processes as needed. •Knowledge of Microsoft SQL Server, SSRS and SSIS services. Netezza, andTableau

Centennial, Co

Support users with a wide range of desktop operating systems, applications, and mobile devices, plus network, virus, malicious software, and hardware support issues. Install and maintain desktop operating systems. Configure and troubleshoot hardware. Monitor and respond to helpdesk requests. Perform scheduled backups and test restoring backups to ensure data integrity. Provide training/instruction to employees on best practices using installed applications. Escalate help desk requests to tier 2 and tier3 personnel. Manage the network cable plant. Maintains software and hardware inventories. Administrate software development and online projects.

Remote

Participate in every aspect of the implementation process including project initiation, build, educate, deployment and system acceptance. Work closely with project managers and support team members to understand specific client requirements, process and software product changes. Provide on-site implementation including installation, configuration tuning, and live support of products and services. Also provide technical support for various standard and custom software applications on an on-call rotation. Technical skills include general knowledge of the Windows Server environment, proficiency with SQL Server Management Studio with ability to create and execute SQL queries, proficiency with IIS Manager, creating and importing SSL Web Certificates and knowledge of AES and encryption technology, basic knowledge of Active Directory/LDAP for integration into company application.

Englewood, Co

Responsible for providing technical support for company proprietary web application in a Windows 2003 environment using a SQL Server backend. Technical skills include general knowledge of Window server environment, IIS, HTML, and proficiency with SQL Management Studio and ability to run SQL queries for data validation. Additional responsibilities include generating audit and monthly activity reports for system performance analysis.

Cheyenne, Wyoming

Responsible for providing first and second level support on PC-based and telecommunications issues. Responsibilities: Resolve technical issues on Windows or Mac-based client workstations, printers, fax machines, mobile devices and other office equipment. Install and maintain both hardware and software for client workstations and providing patch updates when necessary. Maintains accurate and up-to-date technical documentation. Ability to maintain and track support requests, provide timely response, prioritize and escalate when necessary. Purchase new equipment and maintain hardware equipment and software license inventory.