Detail and results oriented fixed ops manager who has succeeded at every position in the automotive service field culminating in Service Department Manager. As a former Senior Master Subaru technician, Team leader and Shop Manager I am familiar with challenges and opportunities in the Dealership environment to provide the best possible customer experience. Having Worked on both sides of the service department I strive to instill a team attitude by having everybody buy into the success of the service department and the rewards of having a satisfied customer by having concerns documented properly and having repairs performed correctly. Over 30 years of familiarity with Subaru's policies and procedures ensures claims are documented properly and approved in the most expeditious manner. Excellent working relationships with manufacturer representatives, engineers and inspectors.