Outbound Manager
CurrentI manage a team of between 20 and 55 staff, depending on volume, to complete the 3pl requirements for a major Australian retailer. this requires looking after 3 teams, picking, packing and despatch. With the expectation of completing work with our service level agreement. This can be further broken down into direct to store requirements and direct to customer through online orders.Key parts of this role are motivating the team's and monitoring KPIs, a place where I have excelled in my… Show more I manage a team of between 20 and 55 staff, depending on volume, to complete the 3pl requirements for a major Australian retailer. this requires looking after 3 teams, picking, packing and despatch. With the expectation of completing work with our service level agreement. This can be further broken down into direct to store requirements and direct to customer through online orders.Key parts of this role are motivating the team's and monitoring KPIs, a place where I have excelled in my opening 6 months through the introduction of stretch targets and monthly rewards for achieving said targets.This also requires management of the carriers who move the freight and monitoring the P/L models for each team Show less