Daniel Josephs Email & Phone Number

Aberdeen City, Scotland, United Kingdom

Aberdeen, United Kingdom

The primary purpose of the role is to help grow the customer base but to also retain customers through effective account management. Key tasks and responsibilities include: Account management and client relations Survey, design and quote for fire and security system installations Review existing and create new service agreements Meet with potential new customers to discuss their needs and how Realm can assist Contribute towards the company marketing strategy Currently continuing to assist in managing the service team through transitional period

Aberdeen, United Kingdom

The primary purpose of the role is to ensure all routine maintenances, remedial works and installs are booked in and carried out in a timely manner and as efficient as possible. Key tasks and responsibilities include:Supervise and delegate to the service teamReview engineers paperwork through weekly meetingsprocess and price engineer reports Ensure procedures and processes are followed by teamGeneric system administration (create and manage customer contracts)Management and organisation of planned maintenance and engineers workloadsManagement of customer requests and investigate and report on issuesEngagement with suppliers to get best pricesProduction of quotes and service job sheetsLiaise with Accounts team to resolve invoicing and billing issuesFocal point and coordinator for internal IT issues and escalations

Aberdeen, United Kingdom

The purpose of the role was to ensure that installation jobs were delivered safely, on time and within budget. Duties:Regular engagements with clients to ensure job satisfactionManaged client expectations and complaintsReviewed jobs on the system and the allocated budgetsConducted monthly forecastsMatched engineers to the jobsReviewed and authorised overspendRegular client site visits to ensure that engineers were working safelyManaged contractors to deliver jobs on time and under budgetEnforced health and safety policies (Through safety audits)

Aberdeen, United Kingdom

After starting work as a Business Administrator upon graduating University, I was promoted toTechnical Project Manager for the Data Cabling Team in 2015, in order to manage newly establishedcabling projects from survey to completion. The employees had a great wealth of knowledge and it was an opportunity to learn about the different IT services they provided. Within the remit of these roles, responsibilities included; Managing and coordinating structured cabling jobs Creating project documents (utilised Microsoft Project for demonstrating project time lines) Creating brand new quote documents (utilising both CRM systems and Microsoft Word) Creating service overview documents for cabling team Managing and authorising client billing Managing client support banks (including report sanitization of work entries and generation of completed reports) Managing hardware supplies Chasing un-paid client invoices Procuring IT hardware and software for clients

Aberdeen, United Kingdom