Daniel Joynes Email & Phone Number

Conshohocken, Pennsylvania, United States

Primary point of contact for all customers dealing with Access Control, CCTV, or Computing issues.Lead programmer of Borealis, PDK, Keri doors.net and doors 32 software for customers.Tech support lead for all systems as well as Turing, Hikvision, and Openeye camera systems.System Admin for 40+ employees responsible for security and software stability. Pushed initiative to modernize network and computing power. Saved company by leading parts recycling initiative to pull usable parts from older machines to update other employee workstation.

Exton, Pennsylvania, United States

• Co-Lead programmer on multi-million dollar client with aggressive construction schedule. Configured all access control, video, and intercom systems for 7 major shipping hubs and 10 smaller district hubs.• Led initiative to rebuild recycled equipment due to Covid-19 supply chain limitations.• Configured Ccure access for multiple university clients, assisting with streamlining existing clearance structure and improving security by configuring custom roles.

Philadelphia, Pennsylvania

Systems Administrator for University of Pennsylvania card access systems and security camera coverage initiatives, ranked #1 in campus security for over a decade.Served as a large-scale access control/camera manager, overseeing campus-wide access control and CCTV camera systems as well as various contractors for service and new installation for campus of 24K students and 14K staff members. Configured and programmed CCTV cameras from a variety of manufacturers such as Axis, Sony, Bosch, Hanwha Techwin and many others. Performed maintenance and programming of access control systems for over 30K active users as well as expanding IP Camera network on campus. Extensive experience in Ccure 800/9000, Radionics, and Genetec.• Lead Programmer in large scale campus cutover from Ccure 800 to 9000.• Performed extensive analytical programming for campus wide and building specific access.• Responsible for maintenance of equipment databases used in monthly metrics.• Led initiative to revamp and streamline clearance structure, eliminating confusion and improving security by eliminating older unused legacy model.• Spearheaded effort with new reporting software that saw equipment errors drop 90%• Created multiple new programming techniques that decreased programming lead time by 75%.

Software Engineering Company whose proprietary software is a core component of the Northeast’s traffic management strategy; CoVal software is based on the TMDD standard, a web-based solution for sharing traffic information from incidents to current speed.Capitalize on leadership strengths to spearhead technical support during large scale implementations of proprietary software for Pennsylvania, New Jersey, and New York.Spearheaded the installation and maintenance of over 50 servers in partnership with customers during the past 12 months.Routinely create and update all technical documentation related to proprietary software to improve and support future users.Train end users to use and optimize all facets of software operations.Create and submit timely detailed reporting to clients ensuring smooth operations.Drive customer relations through accountability to clients for improving their customer experience transaction over transaction. Identify and formulate solutions with customers in regard to their usage optimization.Channel customer requirements to development team and ensure stakeholders are kept informed of milestone progress.Implement complex testing strategies prior to implementation of software upgrades.

Assisted in a large scale technology upgrade of the University Police Department.Developed customized solutions to speed common dispatcher tasks resulting in an increase in productivity.Discovered solution to implement existing radio software into new equipment decreasing costs by 30%.Trained users in new software usage and optimization.

Hands on experience in operating two way radios to communicate with over 60 police officers and community assistant personnel.In depth knowledge of communicating with crime victims and witnesses requesting police assistance and estimating the intensity of the situation.Coordinate response of ambulances and public safety units to emergency sites or in-progress crime. Monitor and listen to closed circuit television and alarm systems and dispatch appropriate police response to intrusions and problem areas.Acted as liaison between students and police officers to ensure prompt resolution of student health and safety issues.

Ba, Telecommunications

Bs, Information Sciences And Technology