As a Service Desk Engineer at OneHQ, a leading managed service provider, I provide desktop support, MS 365 admin, networking, servers, printers, and peripherals solutions to a diverse range of clients. I have over five years of experience in IT support roles, and I hold a Bachelor's of Computing Systems and multiple Microsoft certifications including MD-102.I am passionate about learning and keeping up with the latest technologies and best practices in the IT industry. I always seek to improve processes, increase productivity, and deliver high-quality customer service. I enjoy working in a collaborative and dynamic team environment, where I can contribute to the success of the organization and the satisfaction of the customers.
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Service Desk EngineerOnehq Sep 2023 - Nov 2024Auckland, New ZealandManaged Service Provider over 300+ clients including Enterprise.Provide Desktop Support/ Any technical device/ from OSI layer 1-7.MS 365 admin/ certified / all 900's/ MD-102. Networking, servers, desktops, printers, peripheralsHomelab/ 365 Tenant/ Cloud as well as On premise/ client server setup, Windows Prof/ Hyper V, Registered Domain, etc. -
Customer Support SpecialistNintex Feb 2019 - Oct 2019Auckland, New Zealand• Providing technical support for both Nintex Promapp & Nintex DocGen• Phone/ Email/ Live Chat• Ticket investigation, follow up, ownership after escalation• Logging defects, replicating/ testing -
Support SpecialistNaverisk Jan 2018 - Dec 2018Auckland, New Zealand• RMM and PSA web application, providing full support to MSP’s. • Website installs/ upgrades, troubleshooting connectivity of PC’s and Server, running of scripts, integration with 3rd party products. Instead of just supporting our application, we’re always pushed outside that scope with helping MSPs in troubleshooting all types of issues. This is to demonstrate how our team goes above and beyond for our partners. • Onboarding/ Technical Training Sessions with new partners -
Customer Success EngineerFlowingly Jan 2018 - Dec 2018Auckland, New ZealandFlowingly is a SaaS web application that automates and streamlines business processes.Everyday functions:Application Support via phone/ email/ live chat.Building business processes into flows.Troubleshooting and diagnosis of customer incidentsLogging bugs and feature requestsQA/ Testing -
Technical Help Desk AnalystIdt Group Jan 2016 - Jan 2018Avondale, Auckland.Application and Hardware support assisting payroll managers/ supervisors that are having issues with the time and attendance, workforce management, and pay export software/ hardware that iDT provide support for. • Support inhouse hardware/ software either by RMA repairs or remote access (RDP, VPN, TV, GTM, etc)• Software - Time and Attendance/ Workforce Management Software. Experience in testing, problem solving, etc (full support).• Hardware - Biometric fingerscanners. Experience in swapping parts, testing, etc (full support). • inbound/ outbound calls, complete ticket follow through to completion of ticket. This includes following up with escalations to ensure completion. -
Customer Service / Technical Support HelpdeskCallplus Group Jul 2014 - Jan 2016110 Symmonds St, AucklandCSR / Helpdesk - Using in-house system. Proficient with use of Incident Management Ticketing System, and business processes and procedures. Resolving customers technical issues - ADSL, VDSL, fibre and analogue homeline connections. Device setups, problem solving, troubleshooting various devices. Resolving billing enquiries - explaining billing, analyzing billing and charges spanning months/years of records. Customer service - reaching customers satisfaction e.g, call quality, de-escalations, taking escalations. Confident, and proficient phone manner via professionalism. -
StudentUnitec Institute Of Technology Feb 2010 - Aug 2013Mt AlbertBachelor of Computer Systems. Certificate in Information Technology.Student Representative. Attached are my Academic Transcript and Student Representative Certificate. -
Traffic ControllerTreescape Limited Feb 2008 - Dec 2009RiverheadSet up work sites, adhering to a strict TC road code. Problem solving. Communicating with customers/clients. Controlling traffic from lvl 1-3. -
LabourerTradestaff Jan 2006 - Oct 2008HendersonTrain new employees. Set up road sites adhering to specific TC road code. Handle traffic, from lvl 1-3. Problem solving. Communicate with clients. -
Brick Layer'S LabourerBarta Bricks Apr 2005 - Nov 2005Cut bricks with precision and accuracy. Multi task - cut bricks to high satisfactory standards, mix concrete, provide tools and assistance to Brick Layer's, while loading bricks and cleaning up. I was one labourer to 3 Brick Layer's, sometimes 4. In the industry this is considered a very high workload for a Brick Layer's Labourer. It conditioned me to prioritize objectively and multi task without hesitation.
Daniel Grey Education Details
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Computer Systems Networking And Telecommunications
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Business Administration And Management, General
Frequently Asked Questions about Daniel Grey
What is Daniel Grey's role at the current company?
Daniel Grey's current role is Service Desk Engineer @ OneHQ | Bach Comp Sys, Microsoft 365, ITIL.
What schools did Daniel Grey attend?
Daniel Grey attended Unitec Institute Of Technology, Open Polytechnic Of New Zealand.
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Daniel Grey
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