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Daniel Grey is listed as Service Desk Engineer @ OneHQ | Bach Comp Sys, Microsoft 365, ITIL based in Auckland, New Zealand. AeroLeads shows a matched LinkedIn profile for Daniel Grey.
Daniel Grey previously worked as Service Desk Engineer at Onehq and Customer Support Specialist at Nintex. Daniel Grey holds Bachelor Of Computing Systems, Computer Systems Networking And Telecommunications from Unitec Institute Of Technology.
As a Service Desk Engineer at OneHQ, a leading managed service provider, I provide desktop support, MS 365 admin, networking, servers, printers, and peripherals solutions to a diverse range of clients. I have over five years of experience in IT support roles, and I hold a Bachelor's of Computing Systems and multiple Microsoft certifications including MD-102.I am passionate about learning and keeping up with the latest technologies and best practices in the IT industry. I always seek to improve processes, increase productivity, and deliver high-quality customer service. I enjoy working in a collaborative and dynamic team environment, where I can contribute to the success of the organization and the satisfaction of the customers.
A career timeline built from the work history available for this profile.
Auckland, New Zealand
Managed Service Provider over 300+ clients including Enterprise.Provide Desktop Support/ Any technical device/ from OSI layer 1-7.MS 365 admin/ certified / all 900's/ MD-102. Networking, servers, desktops, printers, peripheralsHomelab/ 365 Tenant/ Cloud as well as On premise/ client server setup, Windows Prof/ Hyper V, Registered Domain, etc.
Auckland, New Zealand
• Providing technical support for both Nintex Promapp & Nintex DocGen• Phone/ Email/ Live Chat• Ticket investigation, follow up, ownership after escalation• Logging defects, replicating/ testing
Auckland, New Zealand
• RMM and PSA web application, providing full support to MSP’s. • Website installs/ upgrades, troubleshooting connectivity of PC’s and Server, running of scripts, integration with 3rd party products. Instead of just supporting our application, we’re always pushed outside that scope with helping MSPs in troubleshooting all types of issues. This is to demonstrate how our team goes above and beyond for our partners. • Onboarding/ Technical Training Sessions with new partners
Auckland, New Zealand
Flowingly is a SaaS web application that automates and streamlines business processes.Everyday functions:Application Support via phone/ email/ live chat.Building business processes into flows.Troubleshooting and diagnosis of customer incidentsLogging bugs and feature requestsQA/ Testing
Avondale, Auckland.
Application and Hardware support assisting payroll managers/ supervisors that are having issues with the time and attendance, workforce management, and pay export software/ hardware that iDT provide support for. • Support inhouse hardware/ software either by RMA repairs or remote access (RDP, VPN, TV, GTM, etc)• Software - Time and Attendance/ Workforce Management Software. Experience in testing, problem solving, etc (full support).• Hardware - Biometric fingerscanners. Experience in swapping parts, testing, etc (full support). • inbound/ outbound calls, complete ticket follow through to completion of ticket. This includes following up with escalations to ensure completion.
110 Symmonds St, Auckland
CSR / Helpdesk - Using in-house system. Proficient with use of Incident Management Ticketing System, and business processes and procedures. Resolving customers technical issues - ADSL, VDSL, fibre and analogue homeline connections. Device setups, problem solving, troubleshooting various devices. Resolving billing enquiries - explaining billing, analyzing billing and charges spanning months/years of records. Customer service - reaching customers satisfaction e.g, call quality, de-escalations, taking escalations. Confident, and proficient phone manner via professionalism.
Mt Albert
Bachelor of Computer Systems. Certificate in Information Technology.Student Representative. Attached are my Academic Transcript and Student Representative Certificate.
Riverhead
Set up work sites, adhering to a strict TC road code. Problem solving. Communicating with customers/clients. Controlling traffic from lvl 1-3.
Henderson
Train new employees. Set up road sites adhering to specific TC road code. Handle traffic, from lvl 1-3. Problem solving. Communicate with clients.
Cut bricks with precision and accuracy. Multi task - cut bricks to high satisfactory standards, mix concrete, provide tools and assistance to Brick Layer's, while loading bricks and cleaning up. I was one labourer to 3 Brick Layer's, sometimes 4. In the industry this is considered a very high workload for a Brick Layer's Labourer. It conditioned me to prioritize objectively and multi task without hesitation.
Activities and Societies: Student Representative• Computer Networking, Management, Design, Operating Systems and Network Architecture. •.
New Zealand Certificate in Business (Small Business) (Level 4)
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Daniel Grey is listed as Service Desk Engineer @ OneHQ | Bach Comp Sys, Microsoft 365, ITIL.
Daniel Grey is based in Auckland, New Zealand.
Daniel Grey has worked for Onehq, Nintex, Naverisk, Flowingly, and Idt Group.
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Daniel Grey holds Bachelor Of Computing Systems, Computer Systems Networking And Telecommunications from Unitec Institute Of Technology.
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