Daniel Judkins Salesforce Advanced Admin Email & Phone Number

Naples, FL, US

United States

Portsmouth NH, USA

• Working in SaaS with Amadeus Advanced Sales and Catering product. A highly customized Managed Package installed on Salesforce. Creating Validation Rules, Workflows and Process Builder Processes to meet customer.
• Ensuring best practices are followed throughout the planning installation and supporting phases of SaaS within an Agile framework
• Customizing Salesforce for hundreds of customers allowing end users to minimize their effort throughout the sales process to better meet their sales goals
• Creating Validation Rules, Workflows and Process Builder Processes to meet customer requirements
• Integrating Salesforce with SQL to create a local near real-time replica of the Salesforce database to allow the customer to run reports and queries outside of Salesforce, and better control their own data
• Documenting solutions and procedures in Confluence to allow other engineers to quickly resolve issues and work consistently

Kingston Upon Thames, England, United Kingdom

• Transferred to the UK as the Team-Lead for the Systems Engineers in AP. Brought the AP team up to the standards followed by the US Team, reducing the need for post-installation support. Subject Matter Expert for all.
• Designed the Hilton Worldwide Remote Desktop Services environment. This 1000+ concurrent user environment formed the backbone of the European, Middle East, and Africa deployment of Delphi Sales and Catering
• Managed SQL server performance, resolved faults, and maximized performance through performance monitoring and index operations, storage configuration, memory allocation and parallelism
• Managed all aspects of the SAN, upgrading the containers, and providing support as needed through utilization growth, and hardware faults
• Mentored the AP Systems Engineering Team based in the Philippines, China and Singapore to get more consistent results when working with customers
• Lead teams to upgrade enterprise customers such as Hilton, Marriott, Mandarin Oriental, Ritz Carlton, Shangri-La overcoming upgrade issues and never rolling-back an upgrade or deployment

Portsmouth, New Hampshire, United States

• Installing Delphi Sales and Catering product along with peripheral software that integrates with 3rd party systems using MSMQ, SOAP, MSXML and exposed web services. Installing and configuring SQL server, optimizing.
• Installing Delphi on premise for customers across the globe, up to 80% travel reducing time onsite from 3 days to 1.5 days
• Documented the scope of work prior to installation, and set sign-off criteria to ensure customer expectations were met upon job completion
• Added value by consulting with customers in Spanish and French as well as English, widening the customer base

Boston, Massachusetts, United States

Consulting with enterprise customers to ensure the delivery of the CareAdvance product, throughout the project lifecycle from presales to architecting and deployment to handover to Support. CareAdvance relies on IBM WebSphere, Cognos, and Microsoft Windows and SQL Server technologies.

Hammersmith And Fulham, England, United Kingdom

Maintain the network and server infrastructure. Administering Active Directory, managing users accounts, creating local policies. Support server and end user hardware. Manage telecommunications vendors negotiating better service at reduced cost.

Denham, England, United Kingdom

Manage the WAN and provide support across Asia, Europe, and the Americas. Plan and purchase the Lucent/Avaya Definity phone switch and Intuity voice mail system.

Cambridge, Massachusetts, United States

Worked on multimedia applications for 3Com, National Geographic, NFPA and others, focusing on graphics and HTML. Tools include Photoshop, Adobe Premiere on both Mac and PC.

Ba, Economics

International Relations

Attended 2 years prior to finishing the degree at Suffolk

Education record