- Oversee the operation and development of IT infrastructure across Czech Republic and Slovakia, ensuring robust and efficient performance.- Execute and manage the roadmap for business applications, aligning with organizational goals and objectives.- Provide strategic support to IT project teams, ensuring successful implementation and alignment with core strategies.- Support and develop IT shared services in line with company's core strategy, optimizing resource utilization and service delivery.- Manage the internal IT audit process, ensuring compliance with standards and identifying areas for improvement.- Lead the local implementation of IT projects and initiatives, ensuring alignment with business needs and objectives.- Implement appropriate controls to manage IT costs and capital expenditure, adhering to the approved annual budget and focusing on cost optimization.- Manage both internal and external IT communities to leverage best practices and drive continuous improvement.- Continuously monitor and manage IT outsourced infrastructure and support services, ensuring high-quality performance.- Conduct periodic performance reviews for IT staff, fostering development and ensuring employees reach their full potential.- Identify and pursue new opportunities to drive innovation within the IT function.- Ensure responsibilities and competencies are clearly defined within IT.- Contribute to the Regional IT management team and providing leadership.- Uphold and lead in core values of ethics, controls, and compliance, ensuring integrity in all IT operations.- Regularly analyze outputs from internal satisfaction level surveys, implementing improvements based on feedback.- Monitor and manage ticket KPIs, ensuring timely and effective resolution of IT issues.

- Oversee the operation and development of IT infrastructure across Czech Republic and Slovakia, ensuring seamless and efficient performance.- Lead internal and external teams in executing infrastructure projects throughout Central Europe, including the implementation of a major E-Commerce customer in the Czech Republic.- Head a C# development team, driving innovation and efficiency through custom automation processes for daily business operations.- Achieve significant cost savings by developing automation processes in C# for various business functions, including online productivity, business intelligence, HR, operations, and controlling.- Work closely with WMS and TMS developers to integrate and enhance systems.- Manage the implementation of new customers, handling EDI, FTP transfers, data flow, process flow, and project management to ensure smooth onboarding.- Foster a motivated IT team, positive and productive work environment.Conduct internal IT satisfaction surveys to gauge and improve user experience and satisfaction.- Enhance IT KPIs based on SLAs and OLAs, focusing on incident, problem, change, and capacity management.- Provide daily support using Jira/Wiki Confluence, attendance software, and internal WMS, ensuring efficient resolution of issues.- Administer MySQL databases, ensuring optimal performance and reliability.Successful Implementations:- Cloud Migration: Successfully migrated all Czech and Slovak subsidiaries to a cloud data center, including the creation of a new MPLS network topology.- Office 365 Migration: Played a key role in the Office 365 migration project, enhancing collaboration and productivity.- Warehouse Roll-Out: Managed the preparation and roll-out of two new warehouses, streamlining logistics and operations.

- Provide daily support to up to 1,000 users via the HelpDesk system, ensuring swift resolution of technical issues.- Administer Microsoft Exchange Server 2013.- Manage and maintain Active Directory and various internal programs, ensuring smooth and secure operations.- Oversee the configuration and management of VMware and Hyper-V environments, optimizing virtual infrastructure.- Administer BMC clients and agents, ensuring efficient system management and monitoring.- Achieved a 30% cost reduction through the refurbishment of RFs.- Efficiently manage the ordering and inventory of spare parts, ensuring minimal downtime and operational efficiency.

- VPN Administration: Oversee and manage international VPN connections, ensuring seamless and secure global communication.- Administer Windows Server 2003 and 2008 R2, maintaining optimal performance and security.- Spearhead the administration of company-wide network connections, ensuring reliability and efficiency.- Facilitate daily communication with international IT teams, fostering strong cross-border partnerships.- Serve as the primary AS/400 user for the Czech Republic sites- Conduct thorough EDI testing with customers to ensure seamless data interchange.- Perform repairs on hardware, including barcode scanners, printers, terminals, and motherboards.- Generate insightful reports using DB2 and MySQL tools- Handle monthly invoicing with precision and attention to detail.- Manage and maintain security systems (EZS) and CCTV, ensuring comprehensive protection.