Daniel Dudley Email & Phone Number

Skegness, GB

Ensuring the Technical Support Team have what they need to succeed. Leading the team with continual service improvement in mind to ensure the best service possible for customers.

Supporting multiple healthcare organisations with a number of the different products within the System C healthcare alliance.Working to ensure best practice in delivery of day to day support as well as development for updates, enhancements and additional features within the product suite.Working to the ITIL framework and with agile methodologies across the.

Voluntary post assisting the Little Canine Crew with many matters primarily technical but also other operating requirements faced by a small start up.Primary responsibility for web presence and procurement for hosting solution. Ensuring SEO and presence online is growing.As well as ensure operational compliance and advise of appropriate steps.

United Kingdom

Responsibility for the service delivery at multiple customers ensuring the sites have access to the service they need to deliver their goals with minimal impact.Working with the customers sites to look at delivery in time frames that will facilitate their requirements within budgetary and time constraints.Co ordinating with service team and wider teams to.

Responsible for the service delivery to the customers of OLC taking over the love service after migration to the system, stabilising that system and maintaining the improvement of the system and the use of it for the customer. While maintaining the service to the existing sites overseeing that processes and policies are in place, are efficient and are.

Managing the Managed Service Provision for a number of academy sites in the Lincolnshire and Peterborough area including secondary, primary as well as alternative provision. Making sure that the sites have appropriate cover, that they maintain the system they have with a rolling replacement budget as well as managing the budget for my team.Managing the.

East Coast Academies

Providing a first port of contact to the Head of School and staff to make sure education continues unhindered. To maintain a high level of service to the sites to maintain a fully functioning IT service as well as one that develops to their needs.Managing large projects including system refresh and new builds as well as maintaining the stability of the IT.

East Coast Academies

Providing 1st and 2nd line support to the Greenwood Dale Foundation Trust academies along the East Coast. Providing a first port of contact to the Head of School and staff to make sure education continues unhindered. Managing large projects including system refresh and new builds as well as maintaining the stability of the IT infrastructure.Also line.

Skegness

Providing IT support to the staff and students at Skegness Academy as well as looking after the general day to day stability of the network and maintaining the relevant hardware and software. Troubleshooting and supervising local projects as well as local security management and general resolution of issues.

Working with teaching staff to provide hardware and software to help them achieve their requirements, also before leaving I was involved with replacement of existing systems for a easier, lower maintenance system as well as a replacement support system.

Bsc (Hons), Business & Information Communication Technology, 2:1

During the course of the degree I covered modules such as; Introduction to ICT (76%), Information Analysis (75%), Information Systems.

Business, Management, Marketing, And Related Support Services